Error accessing calendar after upgrade to SM 15.3.6095
Problem reported by Ale - 9/19/2016 at 10:59 AM
Submitted
Hello,
the calendar became unaccessible for some specific users after upgrade to 15.3.6095. I got an error in web UI and all devices syncing through Caldav don't work anymore.
Here an example of what it's logged:
 
[2016.09.19] System.NullReferenceException: Object reference not set to an instance of an object.
[2016.09.19] 
[2016.09.19] Server stack trace: 
[2016.09.19]    at MailService.Remoting.Mail.UpdateCalendarEvents(String sessionStr, String domainName, String userName, String calendarName, CalendarData data)
[2016.09.19]    at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
[2016.09.19]    at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)
[2016.09.19] 
[2016.09.19] Exception rethrown at [0]: 
[2016.09.19]    at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
[2016.09.19]    at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
[2016.09.19]    at SmarterMail.RemoteInterface.IMail.UpdateCalendarEvents(String sessionStr, String domainName, String userName, String calendarName, CalendarData data)
[2016.09.19]    at SMWeb.HelperClasses.RemoteWrapper.<>c__DisplayClass338_0.<UpdateCalendarEvents>b__0(String sessionStr)
[2016.09.19]    at SMWeb.HelperClasses.RemoteWrapper.SessionCallWithConnection(UserData usr, Action`1 f)
[2016.09.19]    at SMWeb.HelperClasses.RemoteWrapper.UpdateCalendarEvents(UserData usr, String domainName, String userName, String calendarName, CalendarData data)
[2016.09.19]    at SMWeb.HelperClasses.Users.UserCache.CalendarAutoClean(UserData user, CalendarData data)
[2016.09.19]    at SMWeb.HelperClasses.Users.UserCache.UpdateUsersCalendar(UserData user, String domainName, String userName, String calendarName)
[2016.09.19]    at SMWeb.Main.frmCalendar.GetEventCount()
[2016.09.19]    at SMWeb.Main.frmCalendar.OnPreRender(EventArgs e)
[2016.09.19]    at System.Web.UI.Control.PreRenderRecursiveInternal()
[2016.09.19]    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
[2016.09.19] Application Error
 
Any help?
Matt Petty Replied
Employee Post
Hello,
we have a fix for this I have sent you a link to the custom build in a private message.
Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com
Paul Blank Replied
With all due respect, why is this fix in a custom build? Might not we all have access to it?
Matt Petty Replied
Employee Post
We will likely be doing a quick minor release tomorrow to include this and other fixes. I don't like giving out custom build links publicly on the community since those links may expire and they get outdated fast. If you need a link let me know and I'll send it to you.
Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com
Paul Blank Replied
Fair enough.
Ale Replied
Tx Matt,
the build fixed the issue.
Shaun Peet Replied
I am also having this issue and would appreciate the custom build asap.
Bruce Barnes Replied
The fix is included in last night's release at: https://portal.smartertools.com/news/457/smartermail-15_3_6109-now-available.aspx
Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting
Shaun Peet Replied
This was affecting a large portion of our user base, so I uninstalled then reinstalled the latest version which seems to have fixed the problem. But it's always fun uninstalling a live mail server mid-morning.

Reply to Thread

Enter the verification text