I followed your directions for creating the log files and we are also experiencing the same types or errors and issues:
2:24:49 PM: Error Message: 76706~%!#~Exception while processing message: 76706, Exception: Cyren license details are not set
Stack Trace: at Commtouch.CommtouchDaemon.get_Instance()
at Commtouch.CommtouchClientInterface.ProcessMessage(String messagePath, String senderAddress, String senderIP, String localRecipients, String remoteRecipients, CommtouchSettings commtouchSettings)
at CyrenClient.Program.StartScanMessage(String data)
I'm running the latest update, 15.3.6081.28632
Please advise asap is there is a workaround or fix for this issue.