mail from whitelisted ip still marked as spam

Problem reported by Michael Stopnick - 8/16/2016 at 11:13 AM

Submitted

we have a webserver that sends out mail through smartermail for our application being marked as spam. I have the server ip whitelisted however, it still is catching message. I also have disabled all outgoing spam checking and it still is marking messages as spam. What am I doing wrong? How can I make it so all mail that comes from a particular IP address just gets sent out?

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Employee Replied

8/16/2016 at 12:19 PM

Employee Post

Hi Michael. Spam checks will still be run on whitelisted IP addresses. You'll want to add the sending domain to your Trusted Senders list. Spam checks are run on Trusted Senders, however the results are ignored. I hope this helps.

Michael Stopnick Replied

8/16/2016 at 1:06 PM

That is extremely disappointing. You would think that whitelisting an IP would have the same effect.

Currently I have over 100 domain plus 50 mailing lists. This means I have to go through each domain and mailing list and add the primary email address to the trusted senders list?

Don't understand why there couldn't be a check mark for this for users, aliases and mailing list main emails.

Also, maybe I'm missing something, but I don't see anyway to determine _why_ a message was marked as spam when viewing the SPAM Quarantine. You would think that you could just right click on a message and it would tell you what filters flagged it.

David Fisher Replied

8/17/2016 at 6:17 AM

Hi,

I believe this is the setting you will need to enable, in order to accomplish what you want to do.

Goto Security -> Antispam Administration -> Options
Put a Check mark in Disable spam filtering on SMTP whitelisted IP addresses

I believe spam checks may still run, depending on what SmarterMail version you have, they might of solved that problem recently, but in any case it won't score anything on those, so your emails will not scored as spam.

This may only apply to inbound emails, your case is probably outbound emails, this setting may not apply to that. I also noticed there isn't really an easy way to tell why an email message got put into the spam quarantine, you will have to view the logs, I believe the Delivery log. Maybe also SMTP depending.

-dave

Michael Stopnick Replied

8/18/2016 at 5:57 AM

I just checked and seemed to have always had this option checked.

Looked through the SPAM Quarantine this morning and noticed that there were error email from my application that were marked as SPAM that would have been nice to get last night since my application went down.

BTW... I'm using version 15.0.5976

For now I've tried to disable Bayesian Filtering.

Really wish that SmarterMail would tell you what filter is causing the message to be marked as SPAM. It's really annoying trying to pin this down.

Michael Stopnick Replied

8/18/2016 at 5:57 AM

Hey Rod,

I checked the Trusted Senders and noticed that there are some messages being marked as SPAM from senders that are in the Trusted Senders list.

Matthew Leyda Replied

8/18/2016 at 6:13 AM

Michael,
Look at the headers. You should have a entry like this

X-SmarterMail-Spam: SPF_Pass, Custom Rules [], DNSBL Brazilian, Declude: 0
X-SmarterMail-TotalSpamWeight: 10

This should give you a starting point to figure it out.

Kendra Support http://www.kendra.com support@kendra.com 425-397-7911 Junk Email filtered ISP

Michael Stopnick Replied

8/18/2016 at 6:23 AM

I'm looking at the one of the messages marked as SPAM now on the SPAM Quarantine page and I don't see any of those headers in the messages. Is this something that I have to turn on? I know this message was marked as SPAM because of a Custom Rule that I have.

Matthew Leyda Replied

8/18/2016 at 1:21 PM

Make sure the SMTP and Delivery logs are set to Detailed. You need to be logged in to the Primary admin account in Smartermail. Go to Settings (Gear Icon) > Log Settings > Log Detail Levels Tab

Kendra Support http://www.kendra.com support@kendra.com 425-397-7911 Junk Email filtered ISP

Michael Stopnick Replied

8/19/2016 at 11:14 AM

Just checke. Everything was at Detailed level

David Fisher Replied

8/19/2016 at 11:34 AM

Hi,

I have complained before about nothing in the headers of the spam quarantined email that show you why it was put there. Seems there should be an issue way to tell. Maybe eventually they will update this for us.

Also why are you still on 15.0, why not upgrade to the latest 15.2? Doesn't seem like this would fix anything, but there are quite a bit of fixes between the 3 minor releases you are behind.

For SmarterTools to support this issue, if you were to open a support ticket, I believe they would want you on the latest minor anyways.

Thanks,
-dave

Matthew Leyda Replied

8/19/2016 at 2:54 PM

Does the Delivery log give you any clue?

Kendra Support http://www.kendra.com support@kendra.com 425-397-7911 Junk Email filtered ISP

Michael Stopnick Replied

8/20/2016 at 11:26 AM

Dave,
We just upgraded to 15 back in July and that was the latest release at the time if I'm not mistaken.

Matt,

*rant*
If there is one thing I can't stand about this product is all the clicking around you have to do in different areas to find information. Why should I be looking through megs of logs for the information I need from a header when there header information is presented in the SPAM Quarantine? Seems like the SPAM information should be added there.
*rant*

I will look in the logs this weekend and reply.

Matthew Leyda Replied

8/20/2016 at 1:56 PM

Michael,
Don't bother. I don't work for SM. I was just trying to help.

Kendra Support http://www.kendra.com support@kendra.com 425-397-7911 Junk Email filtered ISP

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