We have voicemail to email at our office and we started forwarding that for certain numbers to SmarterTrack to create new tickets. It works great! The problem is that the 'Filter duplicate incoming email' option drops the message if we receive more than three per half hour, so we turned that off. Now we're getting duplicate email from other senders.

 

Can you make a 'whitelist' for addresses from the Filter duplicate incoming email?

 

Thanks!