ClamAV stopped working after latest update
Problem reported by Anthony York - June 30, 2016 at 2:12 AM
Submitted
Hi, i've just noticed that the ClamAV has stopped placing virus emails into quarantine.
So i checked the stats and viruses stopped coming in after I did the latest update!
How do i get this working again as it was clearing loads of viruses for me?
 
I did set it to Quarantine: none a while ago, but have since set it back to the 15 days.
Its still not showing any though.
I've also restarted smartermail service to see if that helped.
 
Any idea what I can do to get it going again?
  • SmarterMail Enterprise Edition
  • Version 15.1.6005
  •  

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0
Anthony York Replied
Nobody else having this issue?
Anyone know where is the ClamAV log is situated, so i can try and find out why its not working?
Thanks
0
Anthony York Replied
OK, I seem to be getting a load of these in the logs:

Fri Jul 01 09:21:21 2016 -> +++ Started at Fri Jul 01 09:21:21 2016
Fri Jul 01 09:21:21 2016 -> clamd daemon 0.99 (OS: win32, ARCH: x86_64, CPU: x86_64)
Fri Jul 01 09:21:21 2016 -> Log file size limited to 1048576 bytes.
Fri Jul 01 09:21:21 2016 -> Reading databases from C:\PROGRA~2\SMARTE~1\SMARTE~1\Service\Clam\share\clamav
Fri Jul 01 09:21:21 2016 -> Not loading PUA signatures.
Fri Jul 01 09:21:21 2016 -> Bytecode: Security mode set to "TrustSigned".
Fri Jul 01 09:21:21 2016 -> ERROR: Malformed database

Any idea how i fix this?
1
Anthony York Replied
OK, fixed it I think.
In the following folder:
Program Files (x86) > SmarterTools > SmarterMail > Service > Clam > Share > ClamAV > 
 
Stop the smartermail service first.
Rename the file in the folder above: daily.cvd to something else.
 
Restart the service.
Once its renewed the AV definitions, things should be working.
 
This worked for me.
1
Matt Petty Replied
Employee Post
Hello, sorry about the no response, But I'm glad you got it figured out and posted the answer, hopefully others who may have this issue can also spot this out.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Anthony York Replied
Well it lasted a week, now failing again...
A snippet from the log file:

Tue Jul 05 18:24:44 2016 -> +++ Started at Tue Jul 05 18:24:44 2016
Tue Jul 05 18:24:44 2016 -> clamd daemon 0.97.6 (OS: win32, ARCH: i386, CPU: i386)
Tue Jul 05 18:24:44 2016 -> Log file size limited to 1048576 bytes.
Tue Jul 05 18:24:44 2016 -> Reading databases from C:\PROGRA~2\SMARTE~1\SMARTE~1\Service\Clam\share\clamav
Tue Jul 05 18:24:44 2016 -> Not loading PUA signatures.
Tue Jul 05 18:24:44 2016 -> Bytecode: Security mode set to "TrustSigned".
Tue Jul 05 18:24:45 2016 -> ERROR: Malformed database
Log size = 1048628, max = 1048576
LOGGING DISABLED (Maximal log file size exceeded).
Log size = 1048715, max = 1048576
LOGGING DISABLED (Maximal log file size exceeded).

Renamed above file in my instructions and its running again.

I don't really want to be doing this every week, how do i stop it dying?

 

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