We have started coding a process to create tickets against a database(could be any database.table) ... to compare inbound emails against this database. If we find a user and or there are "keywords" in the subject line or some other tags... we are going to generate a ticket.
Before we get to far down the road, want to verify that there is no process currently in Smartertrack to do this, correct?
If so, I guess we missed it?
If there isn't, anyone else interested in this?