The "SmarterStats Web Server" service crashes intermittenty

Problem reported by System Dept. - 6/13/2016 at 7:56 AM

Submitted

Hello There,
The "SmarterStats Web Server" service, it is installed on Windows server 2008 R2, stops within 10 minutes after being started. It generates/triggers 4 consecutive error events which are attached to the ticket. Could you please help us to resolve the issue?

1st error

An unhandled exception occurred and the process was terminated.

Application ID: /LM/W3SVC/2/ROOT

Process ID: 12680

Exception: System.Data.DataException

Message: Error parsing column 5 (Bandwidth=4768361765 - Int64)

StackTrace:
Server stack trace:
at Dapper.SqlMapper.ThrowDataException(Exception ex, Int32 index, IDataReader reader, Object value)
at Deserialize7581621e-9048-4835-a299-c590103cd9c0(IDataReader )
at Dapper.SqlMapper.<QueryImpl>d__11`1.MoveNext()
at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
at Dapper.SqlMapper.Query[T](IDbConnection cnn, String sql, Object param, IDbTransaction transaction, Boolean buffered, Nullable`1 commandTimeout, Nullable`1 commandType)
at SStatSvc.Database.Queries.ServerDetailsQueries.GetUserAgentActivity(Int32 percentageCutoff, Int32 maxRows)
at SStatSvc.Remoting.ServiceOperations.GetUserAgentActivityData(Int32 percentageCutoff, Int32 maxRows)
at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at SmarterStats.Config.Remoting.Interfaces.IServiceOperations.GetUserAgentActivityData(Int32 percentageCutoff, Int32 maxRows)
at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.ProcessStepTwo(Int32 userAgentsTopN, Int32 userAgentsBatchSize, Int32 userAgentCutoffPercent, String installationId)
at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.StartCallbackProcess()
at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.ThreadFunction()
at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()

InnerException: System.OverflowException

Message: Arithmetic operation resulted in an overflow.

StackTrace: at Deserialize7581621e-9048-4835-a299-c590103cd9c0(IDataReader )

2nd error

Application: SSWebSvr.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Data.DataException
Stack:

Server stack trace:
at Dapper.SqlMapper.ThrowDataException(Exception ex, Int32 index, IDataReader reader, Object value)
at Deserialize2802ecd8-52bc-411f-a361-95b2b2dc80e8(IDataReader )
at Dapper.SqlMapper.<QueryImpl>d__11`1.MoveNext()
at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
at Dapper.SqlMapper.Query[T](IDbConnection cnn, String sql, Object param, IDbTransaction transaction, Boolean buffered, Nullable`1 commandTimeout, Nullable`1 commandType)
at SStatSvc.Database.Queries.ServerDetailsQueries.GetUserAgentActivity(Int32 percentageCutoff, Int32 maxRows)
at SStatSvc.Remoting.ServiceOperations.GetUserAgentActivityData(Int32 percentageCutoff, Int32 maxRows)
at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessage)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(System.Runtime.Remoting.Proxies.MessageData ByRef, Int32)
at SmarterStats.Config.Remoting.Interfaces.IServiceOperations.GetUserAgentActivityData(Int32, Int32)
at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.ProcessStepTwo(Int32, Int32, Int32, System.String)
at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.StartCallbackProcess()
at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.ThreadFunction()
at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()

3rd error

Faulting application name: SSWebSvr.exe, version: 1.0.0.0, time stamp: 0x56fa9e0e
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23418, time stamp: 0x5708a7e4
Exception code: 0xe0434352
Fault offset: 0x0000c54f
Faulting process id: 0x10f0
Faulting application start time: 0x01d1c32a4515ca81
Faulting application path: C:\Program Files (x86)\SmarterTools\SmarterStats\Web Server\SSWebSvr.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: f5692493-3140-11e6-b237-0015179f1b7d

4th error

Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: SSWebSvr.exe
P2: 1.0.0.0
P3: 56fa9e0e
P4: mscorlib
P5: 4.0.30319.34209
P6: 534894cc
P7: 5491
P8: 0
P9: System.Data.DataException
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_SSWebSvr.exe_4e66f134a819e33dcaf81237a359e85b52d4cf35_136163ca

Analysis symbol:
Rechecking for solution: 0
Report Id: f5692493-3140-11e6-b237-0015179f1b7d
Report Status: 4

ersion=1
EventType=CLR20r3
EventTime=131102801757135342
ReportType=2
Consent=1
ReportIdentifier=f5692494-3140-11e6-b237-0015179f1b7d
IntegratorReportIdentifier=f5692493-3140-11e6-b237-0015179f1b7d
WOW64=1
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=SSWebSvr.exe
Sig[1].Name=Problem Signature 02
Sig[1].Value=1.0.0.0
Sig[2].Name=Problem Signature 03
Sig[2].Value=56fa9e0e
Sig[3].Name=Problem Signature 04
Sig[3].Value=mscorlib
Sig[4].Name=Problem Signature 05
Sig[4].Value=4.0.30319.34209
Sig[5].Name=Problem Signature 06
Sig[5].Value=534894cc
Sig[6].Name=Problem Signature 07
Sig[6].Value=5491
Sig[7].Name=Problem Signature 08
Sig[7].Value=0
Sig[8].Name=Problem Signature 09
Sig[8].Value=System.Data.DataException
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.400.8
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1055
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\SmarterTools\SmarterStats\Web Server\SSWebSvr.exe
UI[5]=Check online for a solution (recommended)
UI[6]=Check for a solution later (recommended)
UI[7]=Close
UI[8]=SSWebSvr stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=C:\Program Files (x86)\SmarterTools\SmarterStats\Web Server\SSWebSvr.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\Windows\syswow64\KERNEL32.dll
LoadedModule[4]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[5]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[6]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[7]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[8]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[9]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[10]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[11]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[12]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[13]=C:\Windows\syswow64\GDI32.dll
LoadedModule[14]=C:\Windows\syswow64\USER32.dll
LoadedModule[15]=C:\Windows\syswow64\LPK.dll
LoadedModule[16]=C:\Windows\syswow64\USP10.dll
LoadedModule[17]=C:\Windows\system32\IMM32.DLL
LoadedModule[18]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[19]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
LoadedModule[20]=C:\Windows\system32\MSVCR120_CLR0400.dll
LoadedModule[21]=C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\d1265d6159ea876f9d63ea4c1361b587\mscorlib.ni.dll
LoadedModule[22]=C:\Windows\syswow64\ole32.dll
LoadedModule[23]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrjit.dll
LoadedModule[24]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[25]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System\7006c51c12a329ca333484758266f07f\System.ni.dll
LoadedModule[26]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Serv759bfb78#\2601b3e598ad2d2b9e732b9a86fd3098\System.ServiceProcess.ni.dll
LoadedModule[27]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\9332dc973032df65d7cd10f450790e01\System.Drawing.ni.dll
LoadedModule[28]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\2b5ee5e1cebe62297c66fee44c2809aa\System.Windows.Forms.ni.dll
LoadedModule[29]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[30]=C:\Windows\system32\rsaenh.dll
LoadedModule[31]=C:\Windows\system32\VERSION.dll
LoadedModule[32]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Core\a0754f93fe7541681b6966aee5ab48c2\System.Core.ni.dll
LoadedModule[33]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Comp46f2b404#\aed1db0204b20d177445e6f667ccdda3\System.ComponentModel.DataAnnotations.ni.dll
LoadedModule[34]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Runteb92aa12#\9e2ef61f3205064e8dd89b89c84fc1aa\System.Runtime.Serialization.ni.dll
LoadedModule[35]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\nlssorting.dll
LoadedModule[36]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml\68b023e4ca0c078c48e6834c324ed86f\System.Xml.ni.dll
LoadedModule[37]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Data\007ef30b9a87ab9d4a851d361ea3362b\System.Data.ni.dll
LoadedModule[38]=C:\Windows\Microsoft.Net\assembly\GAC_32\System.Data\v4.0_4.0.0.0__b77a5c561934e089\System.Data.dll
LoadedModule[39]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[40]=C:\Windows\syswow64\NSI.dll
LoadedModule[41]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[42]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[43]=C:\Windows\system32\mswsock.dll
LoadedModule[44]=C:\Windows\System32\wshtcpip.dll
LoadedModule[45]=C:\Windows\System32\wship6.dll
LoadedModule[46]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Configuration\b4ac7fc8e399a65501bc24ed145da83e\System.Configuration.ni.dll
LoadedModule[47]=C:\Windows\syswow64\shell32.dll
LoadedModule[48]=C:\Windows\syswow64\profapi.dll
LoadedModule[49]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Web\191ef45a95a28309ff7d07b7e6065e31\System.Web.ni.dll
LoadedModule[50]=C:\Windows\syswow64\urlmon.dll
LoadedModule[51]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[52]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[53]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[54]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[55]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[56]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[57]=C:\Windows\syswow64\normaliz.DLL
LoadedModule[58]=C:\Windows\syswow64\iertutil.dll
LoadedModule[59]=C:\Windows\syswow64\WININET.dll
LoadedModule[60]=C:\Windows\syswow64\USERENV.dll
LoadedModule[61]=C:\Windows\system32\Secur32.dll
LoadedModule[62]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[63]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[64]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsecimpl.dll
LoadedModule[65]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_ec86b8d6858ec0bc\COMCTL32.dll
LoadedModule[66]=C:\Windows\syswow64\imagehlp.dll
LoadedModule[67]=C:\Windows\system32\ncrypt.dll
LoadedModule[68]=C:\Windows\system32\bcrypt.dll
LoadedModule[69]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[70]=C:\Windows\system32\GPAPI.dll
LoadedModule[71]=C:\Windows\system32\cryptnet.dll
LoadedModule[72]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[73]=C:\Windows\system32\SensApi.dll
LoadedModule[74]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\webengine4.dll
LoadedModule[75]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[76]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.B83e9cb53#\1cb53cf5a92b849ff48bbb2c00d9d26c\Microsoft.Build.Utilities.v4.0.ni.dll
LoadedModule[77]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Runt19c51595#\0c024fa62cba9c7c23a8248206b3224f\System.Runtime.Caching.ni.dll
LoadedModule[78]=C:\Windows\system32\ntmarta.dll
LoadedModule[79]=C:\Windows\assembly\NativeImages_v4.0.30319_32\SMDiagnostics\fdc43b23a985949ec8f4b340286f1a49\SMDiagnostics.ni.dll
LoadedModule[80]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Servd1dec626#\b26e0f6fd6f7444a81e418e72134af17\System.ServiceModel.Internals.ni.dll
LoadedModule[81]=C:\Windows\system32\NLAapi.dll
LoadedModule[82]=C:\Windows\system32\napinsp.dll
LoadedModule[83]=C:\Windows\system32\DNSAPI.dll
LoadedModule[84]=C:\Windows\System32\winrnr.dll
LoadedModule[85]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[86]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Numerics\de2a832558f95db343e443c365bd3575\System.Numerics.ni.dll
LoadedModule[87]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Runt73a1fc9d#\cebc45b1f4f61f6ba75f340a309a8a30\System.Runtime.Remoting.ni.dll
LoadedModule[88]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Web.82d5542b#\e5b2afd6699a9c11b566fcbe93f048ab\System.Web.RegularExpressions.ni.dll
LoadedModule[89]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrcompression.dll
LoadedModule[90]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.V9921e851#\cfd2e0fa2e7822dabaf3677f3c0aee61\Microsoft.VisualBasic.ni.dll
LoadedModule[91]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.CSharp\a4840be803d2fe496dacbc68d7b8c1dc\Microsoft.CSharp.ni.dll
LoadedModule[92]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Web.Services\d3cf58c25b0b8643b01d3e645e33722e\System.Web.Services.ni.dll
LoadedModule[93]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Ente96d83b35#\59e4011639ee86842d4650a59b7b6ca6\System.EnterpriseServices.ni.dll
LoadedModule[94]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Web.8dc504e4#\c755f72b13c0c5d7ca2b03aa93a5641b\System.Web.ApplicationServices.ni.dll
LoadedModule[95]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xaml\c800ef7bd94b5fb19cc85fb5676eab84\System.Xaml.ni.dll
LoadedModule[96]=C:\Windows\system32\rasapi32.dll
LoadedModule[97]=C:\Windows\system32\rasman.dll
LoadedModule[98]=C:\Windows\system32\rtutils.dll
LoadedModule[99]=C:\Windows\system32\winhttp.dll
LoadedModule[100]=C:\Windows\system32\webio.dll
LoadedModule[101]=C:\Windows\system32\credssp.dll
LoadedModule[102]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[103]=C:\Windows\system32\WINNSI.DLL
LoadedModule[104]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[105]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[106]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[107]=C:\Windows\system32\rasadhlp.dll
LoadedModule[108]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[109]=C:\Windows\Microsoft.Net\assembly\GAC_32\System.EnterpriseServices\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.EnterpriseServices.Wrapper.dll
LoadedModule[110]=C:\Windows\SysWOW64\schannel.dll
LoadedModule[111]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.23407_none_5c02a2f5a011f9be\gdiplus.dll
LoadedModule[112]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[113]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Management\f84f1253cd4166edba69c2fe5320d862\System.Management.ni.dll
LoadedModule[114]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\wminet_utils.dll
LoadedModule[115]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[116]=C:\Windows\system32\wbem\wmiutils.dll
LoadedModule[117]=C:\Windows\system32\wbemcomn2.dll
LoadedModule[118]=C:\Windows\system32\wbem\wbemprox.dll
LoadedModule[119]=C:\Windows\system32\wbem\wbemsvc.dll
LoadedModule[120]=C:\Windows\system32\wbem\fastprox.dll
LoadedModule[121]=C:\Windows\system32\NTDSAPI.dll
LoadedModule[122]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\diasymreader.dll
LoadedModule[123]=C:\Windows\system32\inetsrv\nativerd.dll
LoadedModule[124]=C:\Windows\system32\inetsrv\IISUTIL.dll
LoadedModule[125]=C:\Windows\system32\XmlLite.dll
LoadedModule[126]=C:\Windows\system32\ktmw32.dll
LoadedModule[127]=C:\Windows\system32\inetsrv\IISRES.DLL
LoadedModule[128]=C:\Windows\system32\mlang.dll
LoadedModule[129]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Design\c4bce1febd6eba5c649f4d8adec84b41\System.Design.ni.dll
LoadedModule[130]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.B3325a29b#\a28aecad80e530ecd5392e2cee184c53\Microsoft.Build.Framework.ni.dll
LoadedModule[131]=C:\Windows\system32\apphelp.dll
FriendlyEventName=Stopped working
ConsentKey=CLR20r3
AppName=SSWebSvr
AppPath=C:\Program Files (x86)\SmarterTools\SmarterStats\Web Server\SSWebSvr.exe

12 Replies

Reply to Thread

Raymond Pih Replied

6/29/2016 at 10:05 PM

Hi,

While I unfortunately have no idea how to fix this issue, I can perhaps provide some additional information that may help lead to a solution from someone more technically adept than me.

I have experienced a similar problem with an installation of v11 on a pc running Windows 7, .NET Framework 4.0.30319 (referenced in the error events in the previous post) and .NET Framework 4.5.50709.

The event log from my computer shows the following 3 Information/Error messages (in reverse time order) showing the service stopped due to an unhandled exception:

Information: Date and time: 30/06/2016 11:12:26 AM

Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: sswebsvr.exe
P2: 1.0.0.0
P3: 5759ef29
P4: System
P5: 4.0.30319.34238
P6: 53e450ed
P7: 2ff3
P8: 76
P9: System.Net.WebException
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_sswebsvr.exe_8a22ed6e43e087feedc5fe5c4f12fae19096e_001eeec5

Analysis symbol:
Rechecking for solution: 0
Report Id: b45d37f3-3e5f-11e6-8b59-90b11c8dea0a

Error: Date and time: 30/06/2016 11:12:26 AM

Faulting application name: SSWebSvr.exe, version: 1.0.0.0, time stamp: 0x5759ef29
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23418, time stamp: 0x5708a7e4
Exception code: 0xe0434352
Fault offset: 0x0000c54f
Faulting process id: 0x10b4
Faulting application start time: 0x01d1d26bd4276aeb
Faulting application path: C:\Program Files (x86)\SmarterTools\SmarterStats\Web Server\SSWebSvr.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: b45d37f3-3e5f-11e6-8b59-90b11c8dea0a

Error: Date and time: 30/06/2016 11:12:25 AM

Application: SSWebSvr.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Net.WebException
Stack:
at System.Net.WebClient.UploadDataInternal(System.Uri, System.String, Byte[], System.Net.WebRequest ByRef)
at System.Net.WebClient.UploadString(System.Uri, System.String, System.String)
at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.SendHttpPostToServer(System.Object, System.String)
at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.StartCallbackProcess()
at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.ThreadFunction()
at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()

Steven Kornegay Replied

7/15/2016 at 10:37 AM

I get the exact same errors even wit Server 2012 and .net 4.0/4.5 using the latest version 11. I am using IIS 8.0 instead of the builtin web server.

Errors from Event Viewer:

Log Name:      Application
Source:        Application Error
Date:          7/15/2016 1:27:10 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      WEBSTATS.NCSOS.local
Description:
Faulting application name: w3wp.exe, version: 8.5.9600.16384, time stamp: 0x5215df96
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18340, time stamp: 0x57366075
Exception code: 0xe0434352
Fault offset: 0x0000000000008a5c
Faulting process id: 0xf14
Faulting application start time: 0x01d1debc028ef51a
Faulting application path: c:\windows\system32\inetsrv\w3wp.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 5c2473c7-4ab1-11e6-80fd-00155d0fd802
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-07-15T17:27:10.000000000Z" />
    <EventRecordID>16240</EventRecordID>
    <Channel>Application</Channel>
    <Computer>WEBSTATS.NCSOS.local</Computer>
    <Security />
</System>
<EventData>
    <Data>w3wp.exe</Data>
    <Data>8.5.9600.16384</Data>
    <Data>5215df96</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.3.9600.18340</Data>
    <Data>57366075</Data>
    <Data>e0434352</Data>
    <Data>0000000000008a5c</Data>
    <Data>f14</Data>
    <Data>01d1debc028ef51a</Data>
    <Data>c:\windows\system32\inetsrv\w3wp.exe</Data>
    <Data>C:\Windows\system32\KERNELBASE.dll</Data>
    <Data>5c2473c7-4ab1-11e6-80fd-00155d0fd802</Data>
    <Data>
    </Data>
    <Data>
    </Data>
</EventData>
</Event>

Log Name:      Application
Source:        .NET Runtime
Date:          7/15/2016 1:27:10 PM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      WEBSTATS.NCSOS.local
Description:
Application: w3wp.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Net.WebException
   at System.Net.WebClient.UploadDataInternal(System.Uri, System.String, Byte[], System.Net.WebRequest ByRef)
   at System.Net.WebClient.UploadString(System.Uri, System.String, System.String)
   at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.SendHttpPostToServer(System.Object, System.String)
   at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.ProcessStepTwo(Int32, Int32, Int32, System.String)
   at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.StartCallbackProcess()
   at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.ThreadFunction()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-07-15T17:27:10.000000000Z" />
    <EventRecordID>16239</EventRecordID>
    <Channel>Application</Channel>
    <Computer>WEBSTATS.NCSOS.local</Computer>
    <Security />
</System>
<EventData>
    <Data>Application: w3wp.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Net.WebException
   at System.Net.WebClient.UploadDataInternal(System.Uri, System.String, Byte[], System.Net.WebRequest ByRef)
   at System.Net.WebClient.UploadString(System.Uri, System.String, System.String)
   at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.SendHttpPostToServer(System.Object, System.String)
   at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.ProcessStepTwo(Int32, Int32, Int32, System.String)
   at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.StartCallbackProcess()
   at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.ThreadFunction()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

</Data>
</EventData>
</Event>

Log Name:      Application
Source:        ASP.NET 4.0.30319.0
Date:          7/15/2016 1:27:10 PM
Event ID:      1325
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      WEBSTATS.NCSOS.local
Description:
An unhandled exception occurred and the process was terminated.

Application ID: /LM/W3SVC/2/ROOT

Process ID: 3860

Exception: System.Net.WebException

Message: The remote server returned an error: (400) Bad Request.

StackTrace:    at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request)
   at System.Net.WebClient.UploadString(Uri address, String method, String data)
   at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.SendHttpPostToServer(Object apiInput, String apiUrl)
   at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.ProcessStepTwo(Int32 userAgentsTopN, Int32 userAgentsBatchSize, Int32 userAgentCutoffPercent, String installationId)
   at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.StartCallbackProcess()
   at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.ThreadFunction()
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="ASP.NET 4.0.30319.0" />
    <EventID Qualifiers="49152">1325</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-07-15T17:27:10.000000000Z" />
    <EventRecordID>16238</EventRecordID>
    <Channel>Application</Channel>
    <Computer>WEBSTATS.NCSOS.local</Computer>
    <Security />
</System>
<EventData>
    <Data>An unhandled exception occurred and the process was terminated.

Application ID: /LM/W3SVC/2/ROOT

Process ID: 3860

Exception: System.Net.WebException

Message: The remote server returned an error: (400) Bad Request.

Log Name:      Application
Source:        Microsoft-Windows-Perflib
Date:          7/15/2016 1:27:03 PM
Event ID:      1008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      WEBSTATS.NCSOS.local
Description:
The Open Procedure for service "BITS" in DLL "C:\Windows\System32\bitsperf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft-Windows-Perflib" Guid="{13B197BD-7CEE-4B4E-8DD0-59314CE374CE}" EventSourceName="Perflib" />
    <EventID Qualifiers="49152">1008</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-07-15T17:27:03.000000000Z" />
    <EventRecordID>16237</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>WEBSTATS.NCSOS.local</Computer>
    <Security />
</System>
<UserData>
    <EventXML xmlns="Perflib">
      <param1>BITS</param1>
      <param2>C:\Windows\System32\bitsperf.dll</param2>
      <binaryDataSize>8</binaryDataSize>
      <binaryData>0200000000000000</binaryData>
    </EventXML>
</UserData>
</Event>

David Sanchez Aniceto Replied

8/2/2016 at 4:13 AM

Hello,
Same happens to us.
We have tried using IIS and using smarterstats web server and we have the same error after a while.
We are using Windows 2012 R2.

this is the error
An unhandled exception occurred and the process was terminated.

Application ID: /LM/W3SVC/2/ROOT

Process ID: 7896

Exception: System.Runtime.Remoting.RemotingException

Message: No se puede encontrar el método 'VerifyServerDetailsDbPresent' en la interfaz o tipo 'SmarterStats.Config.Remoting.Interfaces.IServiceOperations, SmarterStats.Config, Version=11.1.6004.28046, Culture=neutral, PublicKeyToken=c39d3348656e516c'.

StackTrace:
Server stack trace:
en System.Runtime.Remoting.Messaging.MethodCall.ResolveMethod(Boolean bThrowIfNotResolved)
en System.Runtime.Remoting.Messaging.MethodCall..ctor(Object handlerObject, BinaryMethodCallMessage smuggledMsg)
en System.Runtime.Serialization.Formatters.Binary.BinaryMethodCall.ReadArray(Object[] callA, Object handlerObject)
en System.Runtime.Serialization.Formatters.Binary.ObjectReader.Deserialize(HeaderHandler handler, __BinaryParser serParser, Boolean fCheck, Boolean isCrossAppDomain, IMethodCallMessage methodCallMessage)
en System.Runtime.Serialization.Formatters.Binary.BinaryFormatter.Deserialize(Stream serializationStream, HeaderHandler handler, Boolean fCheck, Boolean isCrossAppDomain, IMethodCallMessage methodCallMessage)
en System.Runtime.Serialization.Formatters.Binary.BinaryFormatter.Deserialize(Stream serializationStream, HeaderHandler handler, Boolean fCheck, IMethodCallMessage methodCallMessage)
en System.Runtime.Remoting.Channels.CoreChannel.DeserializeBinaryRequestMessage(String objectUri, Stream inputStream, Boolean bStrictBinding, TypeFilterLevel securityLevel)
en System.Runtime.Remoting.Channels.BinaryServerFormatterSink.ProcessMessage(IServerChannelSinkStack sinkStack, IMessage requestMsg, ITransportHeaders requestHeaders, Stream requestStream, IMessage& responseMsg, ITransportHeaders& responseHeaders, Stream& responseStream)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at SmarterStats.Config.Remoting.Interfaces.IServiceOperations.VerifyServerDetailsDbPresent()
at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.ThreadFunction()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()

Deepak Kaushal Replied

9/6/2016 at 10:28 AM

We are aso facing this issue where IIS website throws an exception after we migrated smarterstats from win2003 r2 /smarterstats 8.x to windows 2012 r2 and smarterstats 11.x

Log Name: Application
Source: ASP.NET 4.0.30319.0
Date: 9/6/2016 12:04:47 PM
Event ID: 1325
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer:

Description:
An unhandled exception occurred and the process was terminated.

Application ID: /LM/W3SVC/8/ROOT

Process ID: 1664

Exception: System.Data.DataException

Message: Error parsing column 5 (Bandwidth=5989987025 - Int64)

StackTrace:
Server stack trace:
at Dapper.SqlMapper.ThrowDataException(Exception ex, Int32 index, IDataReader reader, Object value)
at Deserialize8b6caac4-4d7a-41ae-bf1c-9c8fb2871088(IDataReader )
at Dapper.SqlMapper.<QueryImpl>d__11`1.MoveNext()
at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
at Dapper.SqlMapper.Query[T](IDbConnection cnn, String sql, Object param, IDbTransaction transaction, Boolean buffered, Nullable`1 commandTimeout, Nullable`1 commandType)
at SStatSvc.Database.Queries.ServerDetailsQueries.GetUserAgentActivity(Int32 percentageCutoff, Int32 maxRows)
at SStatSvc.Remoting.ServiceOperations.GetUserAgentActivityData(Int32 percentageCutoff, Int32 maxRows)
at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at SmarterStats.Config.Remoting.Interfaces.IServiceOperations.GetUserAgentActivityData(Int32 percentageCutoff, Int32 maxRows)
at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.ProcessStepTwo(Int32 userAgentsTopN, Int32 userAgentsBatchSize, Int32 userAgentCutoffPercent, String installationId)
at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.StartCallbackProcess()
at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.ThreadFunction()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()

InnerException: System.OverflowException

Regards

David Sanchez Aniceto Replied

9/6/2016 at 11:28 PM

Hello, you have to ask support for a fix. they will give you a link for it. I already told them there was an open thread about this but they have not listen to me. They just listen to cases openned through support tickets.

Bruce Replied

10/11/2016 at 12:45 AM

Got the same issue. Have requested support send the link to the fix for this.

With so many people with this issue not sure why smartertools have not released a fix for this.

Bruce Barnes Replied

10/11/2016 at 8:02 AM

The SmarterTools web server interfaces are intended only for initial setup and confuration of the products, and should be disabled, with everything running under IIS, preferably with TLS (SSL is also depreciated, and will cause non delivery issues with major ISPS, when its use continued.)

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Deepak Kaushal Replied

10/11/2016 at 7:11 PM

Hello

We do have similar error when We are using windows 2012 r2/ smarterstats 11.1 and IIS for running reporting interface , however we get w3wp events where application ends, application JIT debugger shows unhandles exception.

If theres known issue /bug why don't smarterstats attend to this forum threads?

Log Name: Application
Source: Windows Error Reporting
Date: 10/11/2016 8:44:32 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: 88
Description:
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: w3wp.exe
P2: 8.5.9600.16384
P3: 5215df96
P4: mscorlib
P5: 4.0.30319.34209
P6: 53489fcf
P7: 548e
P8: 51
P9: System.Data.DataException
P10:

Attached files:

These files may be available here:

Analysis symbol:
Rechecking for solution: 0
Report Id: 6ae99886-901d-11e6-80d2-000c293c1c1c
Report Status: 0
Hashed bucket:
Event Xml:
<Event xmlns=">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-10-12T01:44:32.000000000Z" />
<EventRecordID>111674</EventRecordID>
<Channel>Application</Channel>
<Computer>88</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>CLR20r3</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>w3wp.exe</Data>
<Data>8.5.9600.16384</Data>
<Data>5215df96</Data>
<Data>mscorlib</Data>
<Data>4.0.30319.34209</Data>
<Data>53489fcf</Data>
<Data>548e</Data>
<Data>51</Data>
<Data>System.Data.DataException</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>0</Data>
<Data>6ae99886-901d-11e6-80d2-000c293c1c1c</Data>
<Data>0</Data>
<Data>
</Data>
</EventData>
</Event>

Log Name: Application
Source: .NET Runtime
Date: 10/11/2016 8:04:50 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: 88
Description:
Application: w3wp.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Net.Sockets.SocketException
Stack:

Server stack trace:
at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)
at System.Runtime.Remoting.Channels.SocketStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at System.Runtime.Remoting.Channels.SocketHandler.ReadFromSocket(Byte[] buffer, Int32 offset, Int32 count)
at System.Runtime.Remoting.Channels.SocketHandler.Read(Byte[] buffer, Int32 offset, Int32 count)
at System.Runtime.Remoting.Channels.SocketHandler.ReadAndMatchFourBytes(Byte[] buffer)
at System.Runtime.Remoting.Channels.Tcp.TcpSocketHandler.ReadVersionAndOperation(UInt16& operation)
at System.Runtime.Remoting.Channels.Tcp.TcpClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream)
at System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage(IMessage msg)
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessage)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(System.Runtime.Remoting.Proxies.MessageData ByRef, Int32)
at SmarterStats.Config.Remoting.Interfaces.IServiceOperations.GetUserAgentActivityData(Int32, Int32)
at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.ProcessStepTwo(Int32, Int32, Int32, System.String)
at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.StartCallbackProcess()
at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.ThreadFunction()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()

Event Xml:
<Event xmlns="">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-10-12T01:04:50.000000000Z" />
<EventRecordID>111645</EventRecordID>
<Channel>Application</Channel>
<Computer>88</Computer>
<Security />
</System>
<EventData>
<Data>Application: w3wp.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Net.Sockets.SocketException
Stack:

Regards

Deepa

Bruce Replied

10/12/2016 at 12:36 AM

I have the same issue with IIS app pool crashing on the latest version of SmarterStats.

I did contact support for the unreleased version that a previous poster mention to fix the issue and got back some copy and paste reply on how to move from the built in SmarterStats web server to IIS. What a waste of time!!!

Below is the error the same as all the others here, with IIS, NOT the built in web server;

An unhandled exception occurred and the process was terminated.

Application ID: /LM/W3SVC/7/ROOT

Process ID: 21060

Exception: System.Data.DataException

Message: Error parsing column 5 (Bandwidth=4150294512 - Int64)

StackTrace:
Server stack trace:
   at Dapper.SqlMapper.ThrowDataException(Exception ex, Int32 index, IDataReader reader, Object value)
   at Deserialize6eee5123-8acc-44be-887a-a8da3593d688(IDataReader )
   at Dapper.SqlMapper.<QueryImpl>d__11`1.MoveNext()
   at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
   at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
   at Dapper.SqlMapper.Query[T](IDbConnection cnn, String sql, Object param, IDbTransaction transaction, Boolean buffered, Nullable`1 commandTimeout, Nullable`1 commandType)
   at SStatSvc.Database.Queries.ServerDetailsQueries.GetUserAgentActivity(Int32 percentageCutoff, Int32 maxRows)
   at SStatSvc.Remoting.ServiceOperations.GetUserAgentActivityData(Int32 percentageCutoff, Int32 maxRows)
   at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)

Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at SmarterStats.Config.Remoting.Interfaces.IServiceOperations.GetUserAgentActivityData(Int32 percentageCutoff, Int32 maxRows)
   at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.ProcessStepTwo(Int32 userAgentsTopN, Int32 userAgentsBatchSize, Int32 userAgentCutoffPercent, String installationId)
   at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.StartCallbackProcess()
   at SSWeb.HelperClasses.Threads.DailyStatsCallbackThread.ThreadFunction()
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()

InnerException: System.OverflowException

Message: Arithmetic operation resulted in an overflow.

StackTrace: at Deserialize6eee5123-8acc-44be-887a-a8da3593d688(IDataReader )

Shaun Peet Replied

12/22/2016 at 9:37 AM

Also having a similar issue, although ours is with the remote service collectors and we're getting an "InvalidOperationException" which is different than anyone above. Application Error logs:

Application: SSSvc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.InvalidOperationException
Stack:
at System.Collections.Generic.Dictionary`2+Enumerator[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].MoveNext()
at System.Linq.Enumerable+WhereSelectEnumerableIterator`2[[System.Collections.Generic.KeyValuePair`2[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]], mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].MoveNext()
at SStatSvc.Queryable.QueryProcessor.QueryLoop()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()

Did anyone above get a satisfactory resolution to their issues which they can share?

Steven Kornegay Replied

1/4/2017 at 7:12 AM

A compete fresh reinstall and configuration of Smarterstats and IIS was the only fix that worked for me. Starting from scratch with fresh log downloads and processing.

Of course, now my logs just keep getting downloaded in an infinite loop and new logs aren't processed for getting statistics.

Ugh....

Shaun Peet Replied

6/8/2017 at 6:47 AM

We finally figured out the cause of this in our case so I figured I'd comment. The issue was that .NET framework updates on the servers are not part of Windows Update, so we didn't have .NET 4.6 available on any of the servers. Fully updating all our servers to the latest versions of the .NET framework fixed all the issues we were having.

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