Mail not visible, only small content preview

Problem reported by Michel Petillion - 5/7/2016 at 11:04 PM

Submitted

Hi,

From time to time I receive tickets from mails, that are hardly readable. Only the first 2 lines are readable, the rest is giberish here is how it shows up in the ticket message:

Content preview: Here stands the first 2 lines of the mail [...] Content analysis details: (2.7 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 HTML_MESSAGE BODY: HTML included in message 1.1 MIME_HTML_ONLY BODY: Message only has text/html MIME parts 1.0 KAM_LAZY_DOMAIN_SECURITY Sending domain does not have any anti-forgery methods 0.6 HTML_MIME_NO_HTML_TAG HTML-only message, but there is no HTML tag X-Spam-Flag: NO PHNwYW4gc3R5bGU9ImZvbnQtZmFtaWx5OlZlcmRhbmE7IGNvbG9yOiMzMzMzMzM7IGZv bnQtc2l6ZToxMXB4Ij5HZWFjaHRlIEtsYW50LDxicj48YnI+QmlqIG5hemljaHQgdmFu IG9uemUgYm9la2hvdWRpbmcgYmxpamt0IG9uZGVyc3RhYW5kZSBmYWN0dXVyIG9uYmV0 YWFsZC4gPGJyPjxicj5IZXQgem91IGt1bm5lbiB6aWpuIGRhdCB1IGRlemUgZmFjdHV1 ciBvdmVyIGhldCBob29mZCBoZWVmdCBnZXppZW4uIFdpaiB2ZXJ6b2VrZW4gdSBkYWFy b20gdnJpZW5kZWxpamsgaGV0IG5vZGlnZSB0ZSBkb2VuIG9tIGRlemUgdGUgdmVyZWZm ZW5lbiBlbiBiaWprb21lbmRlIGtvc3RlbiB0ZSB2ZXJtaWpkZW4uIDxicj48YnI+PGEg aHJlZj0iaHR0cDovL3d3dy51d2FnZW5kYS5iZS9jbGllbnRzLzI0MDQwXzE3NjJfMjAx

Anyone any clue how to solve this?

Thanks

4 Replies

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Michel Petillion Replied

5/7/2016 at 11:49 PM

Looking further, it looks like Smartrack does not handle the "X-Ham-Report" tag right, so it looks like a bug?

Employee Replied

5/11/2016 at 1:56 PM

Employee Post

Hey Michel,

Thanks for reaching out. This isn't something I've seen happening before, but it could be a bug in the software. I'd encourage you to submit a ticket to our Support Department for direct troubleshooting. (We offer an Email Ticket for $50 or a Phone Ticket for $80.) They'll be able to determine what's causing this, and if it does happen to be a bug, your ticket cost will be refunded back to you.

If you need any help purchasing or submitting a ticket, please don't hesitate to ask.

mi Pe Replied

5/12/2016 at 12:20 PM

Hi,

I don't think I'm gong to pay 50 euro to solve your bug. I was trying to help you make your software better. I can work around the bug by striping the header.

KR

Employee Replied

5/12/2016 at 12:38 PM

Employee Post

That's definitely your prerogative, Michel. We appreciate the report nonetheless.

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