SmarterMail 15 sends '554' bounce reports to Google gmail senders

Problem reported by Eric Bourland - 4/25/2016 at 6:08 PM

Submitted

SmarterMail version 15

Problem: I've got three SmarterMail 15 clients, so far, who have told me over the past two weeks that email sent to them from gmail.com addresses get bounced due to the SmarterMail spam filter. Eg.:

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain judybyron.com by tarsier.viviotech.net. [162.217.171.90].

The error that the other server returned was:
554 Sending address not accepted due to spam filter

I use Bruce Barnes's antispam settings, based on his document at ChicagoNetTech. This problem started April 12, 2016 -- about two weeks ago. Nothing else, to my knowledge, has changed on the server.

Has anyone else run into this?

Did something change at gmail.com?

I would really like to fix this, since Google mail is bouncing when it hits my server. Thank you for your ideas and advice as always.

Eric

10 Replies

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Bruce Barnes Replied

4/25/2016 at 6:32 PM

Did you setup a feedback loop?

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Matthew Leyda Replied

4/25/2016 at 6:48 PM

Eric,

Make sure your smtp log is set to Detailed. Then check one of the messages. The line should look like this.

Mail rejected due to SMTP Spam Blocking: Barracuda, Protected Sky - Red, SORBS 06 - RECENT, SPAMHAUS - PBL 2, SPAMHAUS - XBL 1

This will give you a List of the Tests that Failed.

Kendra Support http://www.kendra.com support@kendra.com 425-397-7911 Junk Email filtered ISP

Eric Bourland Replied

4/26/2016 at 4:54 AM

Hi, Bruce, I set up feedback loops for all of the ISPs listed in UnlocktheInbox. I did not know there was a feedback loop for Google Mail -- I will look for it. Thank you.

Replying to other replies in a moment! =) Thank you. E

Eric Bourland Replied

4/26/2016 at 5:03 AM

Matthew, log is indeed set to detailed; I am researching log results for gmail messages; I'll report back here soon. =) Thank you so much. Eric

Eric Bourland Replied

4/26/2016 at 5:32 AM

Good morning, Bruce,

I've been reading up on the Google Gmail feedback loop (FBL):

https://support.google.com/mail/answer/6254652?hl=en&ref_topic=6259779

I'm not sure what to do next, though. The Google Gmail FBL seems intended for use with outgoing email campaigns:

"Senders will need to embed a new header called the Feedback-ID, consisting of parameters (called Identifiers) that uniquely identify their individual campaigns."

I am guessing, by "new header" Google means that I need to insert a new Feedback-ID parameter in my SmarterMail SMTP header -- do I understand that correctly?

And will this help me with the 554 messages that my SmarterMail server sends to incoming Gmail messages since April 12?

Thank you as always for your patient help. I really appreciate you, and everyone on this forum.

Eric

Matthew Leyda Replied

4/26/2016 at 6:48 AM

Eric,
I think you need to look at your end. Your server is saying the email FROM gmail is spam. Looks like you have a RBL not working or Scoring correctly.

Kendra Support http://www.kendra.com support@kendra.com 425-397-7911 Junk Email filtered ISP

Eric Bourland Replied

4/26/2016 at 8:29 AM

Matthew, I agree. I'm looking in the log files to see what RBL is scoring against Google Mail. I'm not seeing any clues though.

In a little while I'll report what I see in the logs. taking care of my kiddo right now. =) More soon. thank you again for your help.

Eric

Eric Bourland Replied

4/26/2016 at 9:50 AM

Hmmm. Google messages get a spam weight of 10, thanks to SORBS.

I am thinking I will disable the SORBS - Recent RBL and see if that fixes the problem.

Return-Path: <ebwebwork@gmail.com>
Received: from mail-io0-f179.google.com (mail-io0-f179.google.com [209.85.223.179]) by tarsier.viviotech.net with SMTP;
   Tue, 26 Apr 2016 09:00:50 -0400
Received: by mail-io0-f179.google.com with SMTP id d62so14746118iof.2
        for <mailAdmin@ebwebwork.com>; Tue, 26 Apr 2016 06:00:29 -0700 (PDT)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
        d=gmail.com; s=20120113;
        h=mime-version:date:message-id:subject:from:to;
        bh=7TYDmw5sJO4Urw4CGGusFqwVZx1t+MPyPh4JxVCkT70=;
        b=CxN6Ks6gdVnPx9bVVc3um/RQqj9cVn1TPhUfe2D+F7eYSIwxp8f2rnMut6lmjRsQQY
         r2Kce/HP6Q+etkUrpvnsSzEvWiE//4nolwMcovGWGA4FjzOo+8fa/9oO8Dpox5wmRJfm
         NrplhAtVGv4rWe64a7b9rBDgdebjFzkv28fWApA6svHuJXJ19dDxHOE+QYtqtZsUUQfF
         bys8tk80bi4B7vgew/q8KonagDrUyePhuTQH88QR2Y9oi9zgwRm24kwD2IFvoffTzxp4
         pamTA+F3HgVvB5laq4TNe+K3oD9SPUbTynrYKzsJNR0DfYVkgM9mZUZb1cQ1de41FzLd
         0H8w==
X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
        d=1e100.net; s=20130820;
        h=x-gm-message-state:mime-version:date:message-id:subject:from:to;
        bh=7TYDmw5sJO4Urw4CGGusFqwVZx1t+MPyPh4JxVCkT70=;
        b=QcUM2kvbflnLQc2yL85nJ7smUl7Y2B2GC8s2K7BylkL0xBPgAi3cc9ITEL96QXRuyE
         xMOVDsm1CulDp5Yo9jwzIVq9FWf9EwLYNlvqu8+aRZsyo1VfrlYQLWQ7eLZINq8jNwLn
         NynkKS3h8g5noUf1fbOLWQLlTl81XMUkllWqLstB1rHWnpHxwqMxmQ4GUBH/pW/8LbMn
         YyiioL8opDYAUAkx9Gi/pnCSCAwhypmCUdDT78JWBUpZ1/VEE1QJ7TgMFa7ZnWZkryoL
         BqcQ+OHIQC7HRi7N5sENGKlp9ugIES/PY21r51ZXantyTlNK/6wcsoqI7BUBSqFd0rHu
         bahw==
X-Gm-Message-State: AOPr4FWa8RHz5lj3lsPNDL7DR+vIMiuZYjQHLQH9L1dSfFUuezH2gLTGcs/c3OJKlazh7riMu48mPcPYrMwdOw==
MIME-Version: 1.0
X-Received: by 10.107.13.11 with SMTP id 11mr3771439ion.129.1461675232683;
 Tue, 26 Apr 2016 05:53:52 -0700 (PDT)
Received: by 10.79.96.132 with HTTP; Tue, 26 Apr 2016 05:53:52 -0700 (PDT)
Date: Tue, 26 Apr 2016 08:53:52 -0400
Message-ID: <CAJYojezzF56idDKy+mN3k+X+4JK1LX=dbfjjL0dJrtVrPjSijg@mail.gmail.com>
Subject: testing 20160426
From: Eric Bourland <ebwebwork@gmail.com>
To: mailAdmin@ebwebwork.com
Content-Type: multipart/alternative; boundary=001a113fc478057129053162c997
X-SmarterMail-Spam: SPF_None, SORBS 06 - Recent, ISpamAssassin 0 [raw: 0], SpamAssassin 0 [raw: 0], DK_None, DKIM_None
X-SmarterMail-SpamDetail: Content analysis details:   (0.0 points, 5.0 required)
X-SmarterMail-SpamDetail: pts rule name              description
X-SmarterMail-SpamDetail: ---- ---------------------- --------------------------------------------------
X-SmarterMail-SpamDetail: 0.0 NO_DNS_FOR_FROM        DNS: Envelope sender has no MX or A DNS records
X-SmarterMail-SpamDetail: 0.0 FREEMAIL_FROM          Sender email is commonly abused enduser mail provider
X-SmarterMail-SpamDetail: (ebwebwork[at]gmail.com)
X-SmarterMail-SpamDetail: 0.0 HTML_MESSAGE           BODY: HTML included in message
X-SmarterMail-SpamDetail: 0.0 TVD_SPACE_RATIO        No description available.
X-SmarterMail-TotalSpamWeight: 10

Eric Bourland Replied

4/26/2016 at 11:38 AM

I disabled the SORBS - Recent RBL, and that seems to have solved the problem.

Eric Bourland Replied

5/2/2016 at 3:03 PM

The solution to this was to disable the SORBS - Recent RBL. 554s from gmail.com have stopped. Friends, thank you as always. Peace to you. Eric

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