Adding forwarder to email account

Problem reported by Ray Cook - 4/25/2016 at 7:22 AM

Not A Problem

If you add a forwarder you are asked to confirm a mismatched password even if you haven't touched a password.

Try this on an account that already has a forwarder and just save it without changing it.

This effectively means you can't add a forward without knowing the password and if you don't you'll have to reset your passwordl This is very annoying. SM 15.0.5949

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Andrea Free Replied

4/25/2016 at 10:27 AM

Employee Post

Hey Ray. Can you please provide some more clarification on the setting you're referring to? The one I'm thinking of is the "Forwarding Address" found at Settings > My Settings > Account Settings > Forwarding tab. However, this does not require me to enter a password to update.

Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com

Ray Cook Replied

4/25/2016 at 11:15 AM

Yes. In previous versions of SM it didn't for me. But using Firefox suddenly it does.

I have now tried in Chrome and that is ok.

Here's some more detail on this.

I am logged in as SysAdmin impersonating a user account.

However, whereas in the past if I did this, I really am impersonating that account, now it shows me the details I would expect if I had clicked 'Manage' domain, because I can see all the user accounts and I then select the one I want to update. I didn't really notice that before.

So if I select a user to update, then Edit, move to Forwarding tab, click Save - that's when I get the problem in Firefox. But now I have another problem which is 'how do I really impersonate a User' because this is not working as of old.

So there must be some setting in FF which is expecting a password in the Confirm field, which is a problem I'll probably be able to solve and does not appear to be a SM issue. But now the impersonate is - did that change? What am I doing wrong?

Ray Cook Replied

4/25/2016 at 11:20 AM

Just further on the password issue - FF is autocompleting the password field but not the confirm password field - if I blank the password field and Save it's fine. So apologies for misreporting this.

However, the impersonation issue still stands.

Ray Cook Replied

4/25/2016 at 11:31 AM

ok - I think I'm being 'real dumb' as I just noticed a new 'Impersonate' tab that wasn't there in 14 - so it was a little confusing - I didn't notice this had changed in 15.x

Andrea Free Replied

4/25/2016 at 12:50 PM

Employee Post

Hey Ray! Thanks the follow ups. I'm glad the password issue is not a problem after all. Impersonation DID change a bit in version 15.x. In addition to the "Impersonate" button on the Users grid, now, when you impersonate a user, you'll always have access to Domain Admin settings for quick changes/impersonations. This is why, when you impersonate an end-user, you see the Domain Settings folder.

Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com

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