Back to Community Threads
2
Emails are missing in archive
Problem reported by Kenneth Knudsen - 4/9/2016 at 4:02 PM
Submitted
We just discovered that email archive is not saving all messages, despite configured to save all messages.
 
A user have received about 10 email from the same address, (according to the logs), but when we search the archive we get no emails from the same day at all, not a single one !!!
 
User is not happy, and we thought we had our back covered with the email archive....
 
Just another problem and this one is really serious, we cant use it for anything at this point (we do not trust the product)
 
 

1 Reply

Reply to Thread
0
Paul Blank Replied
4/10/2016 at 6:25 AM
See my comment in thread where you'd also posted this info.
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Upgrading SmarterMail (Domain Conversion)SmarterMail > Installation and Configuration
Resolving JSON IssuesSmarterMail > Troubleshooting
Message Archiving in SmarterMailSmarterMail > Installation and Configuration
Legal Holds and LitigationSmarterMail > Installation and Configuration
SmarterMail HIPAA/FINRA/SOX ComplianceGeneral Topics