I am currently running Smartermail 9,x on Windows 2008 Server.
I have been having a lot of problems with Email being rejected that my customers are sending out on different businesses, domains and accounts. I have them sending me the rejection and they don't really provide any real detail as to why it was rejected. I checked mxtoolbox for blacklisting and I was listed on Sorbs, Protected Sky and Spamhaus this past Friday and I requested to be removed. Now when I go to mxtoolbox.com and check all my IP's they come up clean. Can someone please give me a hand as to why these emails from multiple customers are being rejected?
Here is a copy of the rejected email and this is pretty standard for all emails that have been rejected:
From: System Administrator
Sent: Sunday, April 03, 2016 9:18 PM
Subject: Delivery Failure
Could not deliver message to the following recipient(s):
Failed Recipient: email@example.com
-- The header and top 20 lines of the message follows --
Received: by 369473-www2.gdisinc.com via HTTP;
Sun, 3 Apr 2016 21:01:01 -0400
From: "Frank" <firstname.lastname@example.org>
To: "Ralph" <email@example.com>
Subject: re: Approval for Use...
Date: Sun, 3 Apr 2016 21:01:01 -0400
This is a multipart message in MIME format.
I also checked to log file to see if I could find something and just lets me know it was bounced:
14:21:03  Delivery started for firstname.lastname@example.org at 2:21:03 PM
14:21:33  Message exceeds maximum scanning size, skipping content based checks.
14:21:34  Spam check results: [_SPF: None], [BARRACUDA - BRBL: passed], [FIVE-TEN: passed], [HOSTKARMA - BLACKLIST: passed], [HOSTKARMA - BROWNLIST: passed], [HOSTKARMA - WHITELIST: passed], [MAILSPIKE Z: passed], [NOABUSE: passed], [NOPOSTMASTER: passed], [RHSBL: passed], [SORBS - ABUSE: passed], [SORBS - DYNAMIC IP: passed], [SORBS - PROXY: passed], [SORBS - SOCKS: passed], [SORBS 02 - HTTP: passed], [SORBS 03 - SOCKS: passed], [SORBS 04 - MISC: passed], [SORBS 05 - SMTP: passed], [SORBS 06 - RECENT: passed], [SORBS 07 - WEB: passed], [SORBS 09 - BLOCK: passed], [SORBS 09 - ZOMBIE: passed], [SORBS 10 - DYNAMIC IP: passed], [SORBS 11 - BAD CONFIG: passed], [SORBS 12 - NOAAIL: passed], [SORBS 13 - NO SERVER: passed], [SPAMHAUS - PBL 1: passed], [SPAMHAUS - PBL 2: passed], [SPAMHAUS - SBL 1: passed], [SPAMHAUS - SBL 2: passed], [SPAMHAUS - XBL 1: passed], [SPAMHAUS - XBL 2: passed], [SPAMHAUS - XBL 3: passed], [SPAMHAUS - XBL 4: passed], [SPAMHAUS - ZEN: passed], [SPAMRATS: passed], [UCEPROTECT LEVEL 1: passed], [UCEPROTECT LEVEL 2: passed], [UCEPROTECT LEVEL 3: passed], [VIRUS RBL - MSRBL: passed], [_REVERSEDNSLOOKUP: passed], [_DKIM: None], [SPAMCOP: passed]
14:21:36  Starting local delivery to email@example.com
14:21:36  Delivery for firstname.lastname@example.org to email@example.com has completed (Delivered) Filter: None
14:21:36  End delivery to firstname.lastname@example.org
14:21:36  Delivery finished for email@example.com at 2:21:36 PM [id:231147596]
21:01:02  Delivery started for firstname.lastname@example.org at 9:01:02 PM
21:01:29  Skipping spam checks: No local recipients
21:01:32  Sending remote mail for email@example.com
21:17:21  Sending remote mail for firstname.lastname@example.org
21:18:09  Bounce email written to 269867063.eml
21:18:09  Delivery for email@example.com to firstname.lastname@example.org has completed (Bounced)
21:18:10  Delivery finished for email@example.com at 9:18:10 PM [id:269867047]
The IP Address my Mail is using are:
These are just some IP's having problems.
Please can anyone HELP ME!!! My back is against the wall my customers are screaming and I don't know what to do or tell them at this point.