Hello All,
I am currently running Smartermail 9,x on Windows 2008 Server.
I have been having a lot of problems with Email being rejected that my customers are sending out on different businesses, domains and accounts. I have them sending me the rejection and they don't really provide any real detail as to why it was rejected. I checked mxtoolbox for blacklisting and I was listed on Sorbs, Protected Sky and Spamhaus this past Friday and I requested to be removed. Now when I go to mxtoolbox.com and check all my IP's they come up clean. Can someone please give me a hand as to why these emails from multiple customers are being rejected?
Here is a copy of the rejected email and this is pretty standard for all emails that have been rejected:
From: System Administrator
Sent: Sunday, April 03, 2016 9:18 PM
To: frank@abc123.com
Subject: Delivery Failure
Could not deliver message to the following recipient(s):
Failed Recipient: ralph@aol.com
-- The header and top 20 lines of the message follows --
Received: by 369473-www2.gdisinc.com via HTTP;
Sun, 3 Apr 2016 21:01:01 -0400
From: "Frank" <frank@abc123.com>
To: "Ralph" <ralph@aol.com>
Subject: re: Approval for Use...
Date: Sun, 3 Apr 2016 21:01:01 -0400
Reply-To: frank@abc123.com
Message-ID: <73a8b8f8$5ce8f9d3$189005c5$@com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0001_269AA644.9DC4896"
X-Originating-IP: [69.125.40.216]
This is a multipart message in MIME format.
------=_NextPart_000_0001_269AA644.9DC4896
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
I also checked to log file to see if I could find something and just lets me know it was bounced:
14:21:03 [47596] Delivery started for ralph@aol.com at 2:21:03 PM
14:21:33 [47596] Message exceeds maximum scanning size, skipping content based checks.
14:21:34 [47596] Spam check results: [_SPF: None], [BARRACUDA - BRBL: passed], [FIVE-TEN: passed], [HOSTKARMA - BLACKLIST: passed], [HOSTKARMA - BROWNLIST: passed], [HOSTKARMA - WHITELIST: passed], [MAILSPIKE Z: passed], [NOABUSE: passed], [NOPOSTMASTER: passed], [RHSBL: passed], [SORBS - ABUSE: passed], [SORBS - DYNAMIC IP: passed], [SORBS - PROXY: passed], [SORBS - SOCKS: passed], [SORBS 02 - HTTP: passed], [SORBS 03 - SOCKS: passed], [SORBS 04 - MISC: passed], [SORBS 05 - SMTP: passed], [SORBS 06 - RECENT: passed], [SORBS 07 - WEB: passed], [SORBS 09 - BLOCK: passed], [SORBS 09 - ZOMBIE: passed], [SORBS 10 - DYNAMIC IP: passed], [SORBS 11 - BAD CONFIG: passed], [SORBS 12 - NOAAIL: passed], [SORBS 13 - NO SERVER: passed], [SPAMHAUS - PBL 1: passed], [SPAMHAUS - PBL 2: passed], [SPAMHAUS - SBL 1: passed], [SPAMHAUS - SBL 2: passed], [SPAMHAUS - XBL 1: passed], [SPAMHAUS - XBL 2: passed], [SPAMHAUS - XBL 3: passed], [SPAMHAUS - XBL 4: passed], [SPAMHAUS - ZEN: passed], [SPAMRATS: passed], [UCEPROTECT LEVEL 1: passed], [UCEPROTECT LEVEL 2: passed], [UCEPROTECT LEVEL 3: passed], [VIRUS RBL - MSRBL: passed], [_REVERSEDNSLOOKUP: passed], [_DKIM: None], [SPAMCOP: passed]
14:21:36 [47596] Starting local delivery to frank@abc123.com
14:21:36 [47596] Delivery for ralph@aol.com to frank@abc123.com has completed (Delivered) Filter: None
14:21:36 [47596] End delivery to frank@abc123.com
14:21:36 [47596] Delivery finished for ralph@aol.com at 2:21:36 PM [id:231147596]
21:01:02 [67047] Delivery started for frank@abc123.com at 9:01:02 PM
21:01:29 [67047] Skipping spam checks: No local recipients
21:01:32 [67047] Sending remote mail for frank@abc123.com
21:17:21 [67047] Sending remote mail for frank@abc123.com
21:18:09 [67047] Bounce email written to 269867063.eml
21:18:09 [67047] Delivery for frank@abc123.com to ralph@aol.com has completed (Bounced)
21:18:10 [67047] Delivery finished for frank@abc123.com at 9:18:10 PM [id:269867047]
The IP Address my Mail is using are:
1. 72.3.225.17
2. 174.143.136.121
3, 174.143.136.119
These are just some IP's having problems.
Please can anyone HELP ME!!! My back is against the wall my customers are screaming and I don't know what to do or tell them at this point.
Thank you,
Frank G.