bounce.io consecutive failures
Problem reported by Augie Karuza - March 25, 2016 at 6:33 AM
Submitted
I have users complaining that they cannot get certain emails and that senders are getting reports that the email server is not available.  Under Settings and Events I have a "bounce.io Consecutive Failures" and enabled.  The moment I try to read the event I get an "oops" from Smartermail.  I tried to turn off the feature but it is not listed under the domain.  I need to turn it off to see if it is the problem.  How can I turn off bounce.io?

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Andrea Rogers Replied
Employee Post
Hi Augie,
 
bounce.io discontinued their service on Oct 1, 2015. To disable the feature in your version of SmarterMail, log in as the System Admin and edit a domain. You can disable it from the Features tab. (If you have many domains with bounce.io enabled, you can use Domain Propagation to do a mass push.) If configured, you can also remove the bounce.io API token key by going to Settings > General Settings > Spool tab. 
 
Hope this helps.
Andrea Rogers 
Communications Specialist 
SmarterTools Inc. 
(877) 357-6278 
www.smartertools.com
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Andre,
 
I did login as the System Admin.  I went to edit the domain. I went to the Features Tab.  It is not on the list of available options.  There is no option to check or uncheck that refers to bounce.io.  I am on SmarterMail 13.6
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Andrea Rogers Replied
Employee Post
Thanks for the update, Augie, and sorry about the confusion. I assumed you were using version 12.x, since bounce.io was removed in 13.x. It's expected that you shouldn't see those settings in your version.
 
That being said, I'm surprised to hear you're seeing any reference to bounce.io in version 13.x. Can you elaborate more on the 'bounce.io Consecutive Failures' event you mentioned? Is this an event on the system admin level? One that you configured or was made by the system? 
 
Is there any chance you can provide a screenshot? (To post an image, it'll need to be publicly hosted on another site and linked here.)  
 
Thank you!
Andrea Rogers 
Communications Specialist 
SmarterTools Inc. 
(877) 357-6278 
www.smartertools.com
0
Matt Petty Replied
Employee Post
In your C:\Program Files (x86)\SmarterTools\SmarterMail\Service\eventHooks.xml file do a search for "bounce" are there any entries for Bounce.io? If so could you remove them and try and see if you get these event notifications?
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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