Hi Alejandro,

 

This isn't expected behavior nor something I've seen occur. I would recommend that you get in touch with our support department directly to troubleshoot this. This seems like something that we'll need access in order to look into. 

 

You have a few tickets available in your account. Click on the Tickets tab above and click Start Ticket to get in touch. Make sure that you choose "Support Department" from the dropdwon menu.