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Mail Missing/Deleted in SmarterMail
Problem reported by Ritesh Kakkad - 2/19/2016 at 3:32 AM
Submitted
I had update Smartermail Version 14.5, Now i found few users mail is missing/Deleted.
I would request you to generate logs for deleted and missing mail to find out issue.
Please carry Device details,IP address, From Email ID,TO Email ID,Subject line in deleted logs.

Anil
 

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David Cooper Replied
9/11/2016 at 2:29 PM
We are having similar issues, support has been poor from smartertools and dragging on for months, did you find a cause / solution? I have several angry clients
 
David
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Linda Pagillo Replied
9/12/2016 at 7:28 AM
Hi guys. When you did your upgrades, what was the exact process that you followed?
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller
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