Which SmarterMail 14 are you running? You can find out at the top right of your webmail and go to About SmarterMail.

Hi,

I have

SmarterMail Enterprise Edition

when you say its slow...  what exactly is slow ? 

Is it delivery of the interface to the screen ? 

Is it slow downloading attachements ?

Where is the server ?  where are the users ?  same building ? on a LAN ?  over the internet ?

 

If you log into the server directly and run SM from "localhost" is it slow ?

Hi,

Thank you for reply,

Yes after log in when user is clicking on inbox it will take so long time to, if we search then it will take long time if we move any email to other folder, if we open any mail then the performance is slow, same i have check after log in on server locally, but same problem have, we have inhouse server all user are accessing locally, we have 1Gbps LAN.

We have 1295 user on server.

Performance is very slow, user are tide up with it.

If you require remote access i can give,

Could you look at your CPU and RAM usage for MailService.exe and provide those?

MailService.exe is using 1.3GB RAM, and 4 CPU

Total PC is using 5 GB RAM out of 32GB and 2%CPU out of 7core

My initial assumption would be that it is something else interfering with it, and not SmarterMail itself.

Do you have an antivirus program installed on this computer ? If so what is it ? if so, Is smartermail ignored (skipped) or included in the scanning ?

 

What is the OS version ? Is it 32 or 64 bit ?

 

Is this a dedicated Email server or are there other things running on it too ?  If so what ?

Hi,

 

We have dedicated Server no other application on this server, also i have check with antivirus software we have symantec and also have test after remove antivirus but don't got solution, we have 64Bit windows 2008R2 Server. also we have check don't have nay virus effect on Server OS, also OS is regularly patched. but after 12X version we are facing continuously same problem, we have tried so many stuff.

Also we have one main problem every user have many email ID in his history, same history ID is not on Server but still it is showing while we are emailing 

like if i type mant then 2 email address is shown one is correct and other one is not correct i have try to clear all browser history if i create new user same thing is apply.