Failure: The recipient does not exist - if i send mail to same Domain

Problem reported by Björn F. - 11/16/2015 at 8:18 AM

Submitted

Hi,

If I send a Mail to same Domain, i get to deliver message:

Failed Recipient: [email adress]
Reason: The recipient does not exist

I did not have problems to send mails to another domain.

Thanks for helping.

9 Replies

Reply to Thread

Matt Petty Replied

11/16/2015 at 9:03 AM

Employee Post

What version of SmarterMail are you on?

Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com

Björn F. Replied

11/16/2015 at 10:15 AM

Hey, I am using Version 12

Matt Petty Replied

11/16/2015 at 12:59 PM

Employee Post

Can you send locally to a different domain that is on your server? Can you send to a remote domain that is hosted using a different service, like GMail or Outlook?

Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com

Björn F. Replied

11/16/2015 at 2:58 PM

Hi Matt, yes mails to different Domains are no problem. Also not, if the different Domain is on the same server, like my Domain. I only have problems, if the recipient domain, is the same as from the Sender. Mail to gmail, gmx are no problem.

Matt Petty Replied

11/17/2015 at 8:42 AM

Employee Post

Could you set your delivery logs to detailed and try and grab the snippet of text of it attempting to deliver the mail.
-Admin settings > Log Settings > Set Delivary to Detailed.
-Then try your test
-Go to Manage and View Logs, hit search and look for your attempted delivery. Paste the result here.

Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com

Björn F. Replied

11/17/2015 at 8:55 AM

Hi,

no Problem.

I get messages like this:

[2015.11.17] 09:59:16 [28126] Starting local delivery to [delivery adress]
[2015.11.17] 09:59:16 [28126] Delivery for [sender adress] to [delivery adress] has completed (Bounced)
[2015.11.17] 09:59:16 [28126] Delivery for [sender adress] to [delivery adress] has completed (Bounced)

Matt Petty Replied

11/17/2015 at 9:08 AM

Employee Post

The user your sending to, they aren't disabled are they?
I would create a brand new test user on your domain and try sending to that user.

Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com

Björn F. Replied

11/17/2015 at 9:17 AM

Hi, I could send Messages to this email Adress directly from other Domains with no problem. I only have problems, if I send Mail from same Domain or forward a mail from the same Domain.

Edit: Could it be the Problem, that Smarterdools try to deliver the Mail inhouse? The delivery Adress is hosted by my webhoster (outside of Smartertools).

Matt Petty Replied

11/17/2015 at 9:21 AM

Employee Post

Unfortunately this will be hard to solve without a ticket. You could make a ticket but remember only the current release SmarterMail 14 and it's previous release SmarterMail 13 can be supported.

I would make sure that user does not have any content filtering set up. Could you try creating a test user on your domain and sending it to the test user?

Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com

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