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Failure: The recipient does not exist - if i send mail to same Domain
Problem reported by Björn F. - 11/16/2015 at 8:18 AM
Submitted
Hi,
 
If I send a Mail to same Domain, i get to deliver message:
 
Failed Recipient: [email adress]
Reason: The recipient does not exist
 
I did not have problems to send mails to another domain.
 
Thanks for helping.

9 Replies

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0
Matt Petty Replied
11/16/2015 at 9:03 AM
Employee Post
What version of SmarterMail are you on?
Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com
0
Björn F. Replied
11/16/2015 at 10:15 AM
Hey, I am using Version 12
0
Matt Petty Replied
11/16/2015 at 12:59 PM
Employee Post
Can you send locally to a different domain that is on your server? Can you send to a remote domain that is hosted using a different service, like GMail or Outlook?
Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com
0
Björn F. Replied
11/16/2015 at 2:58 PM
Hi Matt, yes mails to different Domains are no problem. Also not, if the different Domain is on the same server, like my Domain. I only have problems, if the recipient domain, is the same as from the Sender. Mail to gmail, gmx are no problem.
0
Matt Petty Replied
11/17/2015 at 8:42 AM
Employee Post
Could you set your delivery logs to detailed and try and grab the snippet of text of it attempting to deliver the mail.
-Admin settings > Log Settings > Set Delivary to Detailed.
-Then try your test
-Go to Manage and View Logs, hit search and look for your attempted delivery. Paste the result here.
Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com
0
Björn F. Replied
11/17/2015 at 8:55 AM
Hi,

no Problem.

I get messages like this:

[2015.11.17] 09:59:16 [28126] Starting local delivery to [delivery adress]
[2015.11.17] 09:59:16 [28126] Delivery for [sender adress] to [delivery adress] has completed (Bounced)
[2015.11.17] 09:59:16 [28126] Delivery for [sender adress] to [delivery adress] has completed (Bounced)
0
Matt Petty Replied
11/17/2015 at 9:08 AM
Employee Post
The user your sending to, they aren't disabled are they?
I would create a brand new test user on your domain and try sending to that user.
Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com
0
Björn F. Replied
11/17/2015 at 9:17 AM
Hi, I could send Messages to this email Adress directly from other Domains with no problem. I only have problems, if I send Mail from same Domain or forward a mail from the same Domain.

Edit: Could it be the Problem, that Smarterdools try to deliver the Mail inhouse? The delivery Adress is hosted by my webhoster (outside of Smartertools).
0
Matt Petty Replied
11/17/2015 at 9:21 AM
Employee Post
Unfortunately this will be hard to solve without a ticket. You could make a ticket but remember only the current release SmarterMail 14 and it's previous release SmarterMail 13 can be supported.

I would make sure that user does not have any content filtering set up. Could you try creating a test user on your domain and sending it to the test user?
Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com
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