Bounce Message: "no.116 pattern matched"?

Running SM 14.2. One of our clients' customers tried to send an e-mail to our client and received the following bounce message:

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain ----------------.org by mail.----------------.org [IP Address].

The error that the other server returned was:
554 5.7.1 Mail from this email address is not allowed and has been blocked.(no.116 pattern matched)

I've never seen a bounce like this before. What is "no.116 pattern matched"? Is there a file somewhere within SM which lists "patterns"? Any ideas on the cause of the bounce?

Jim Rosemary
New Tech Web, Inc.

Joe Wolf Replied

11/5/2015 at 1:22 PM

I suspect either the user or the domain has a Content Filter named "no. 116" with the Action set to bounce. So check both the user ad domain Content Filters.

-Joe

Thanks, -Joe

Jim Rosemary Replied

11/5/2015 at 9:40 PM

Nope. This is a brand-new user and brand-new domain on our server. There are no filters set up at either level. And nothing at the admin or firewall levels within our system with that name.

The sender was able to get some messages through, but not this one. I don't see anything special about the one which was blocked (same originating IP, similar content, no attachment, etc.).

Any other ideas?

Jim Rosemary New Tech Web, Inc.

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