Failed to save server settings
Problem reported by Henrik Sprang-Hanssen - 11/4/2015 at 1:42 PM
Not A Problem
After updating to version 10 of SmarterStats which went rather smoothy I needed to add a new server. But the input fields for IP address and server name are missing. And furthermore I can't get to save what is shown in the dialog getting the error message: "Failed to save server settings".
Does anyone have any ideas or clues?
Thanks in advance.

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Henrik Sprang-Hanssen Replied
Actually the missing input fields were due to the fact that I was using the free version after the upgrade. After I had activated the license key the input fields were available. But I still can't save the server settings perhaps because of some protection level or missing configuration for the service on the remote webserver.
Henrik Sprang-Hanssen Replied
Obviously the problem was a missing rule to open port 500003 on the remote server.
Andrea Rogers Replied
Employee Post
Hey Henrik! 
I'm glad you were able to troubleshoot the issue and get the server up. Were you referencing a specific knowledge base article or help document while going through this process? I ask because port 50003 is mentioned in the KB article on Adding on a Remote Server, but if you were looking at a different one, we'll want to get it added anywhere else necessary. 

Andrea Rogers
SmarterTools Inc.

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