Problems using GetTicketURL
Question asked by Judy Nethercutt - October 30, 2015 at 11:46 AM

Smartertrack 10.1


The GetTicketURL endpoint returns a link that you’re supposed to be able to use to view the ticket on the smartertrack site. I’ve been trying to test the URL it returns, but when I use it in the browser, it says it needs the email attached to the ticket even though its clearly visible in the URL parameters.


We need Users who are not agents to be able to see ticket contents without having to log in to the Smartertrack system.   But it’s not allowing me to view the ticket to test whether an unauthenticated user would be able to access it.  Here is an example of the link returned to us by the GetTicketURL:



When clicking on the link, the portal appears with a message at the top that reads:  "Please provide email address associated with this ticket in order to continue".


Can anyone provide details on how to use GetTicketURL for unregistered users?


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