Incoming Gateway Webservice User Verification Fail
Problem reported by Sérgio Rocha - 10/29/2015 at 8:11 AM
Submitted
HI,
 
This week we create a incoming smartemail gateway for our main smatermail server, configured to validate email address through the main server webservice. (the normal configuration).
 
Today we receive a support request that one address was bounced. We search inbound gateway log file and found that the email was bounce with:
 
rsp: 550 <xxx@xxxx> No such user here
 
We double checked the address and verify that the account its working ok.
Did anyone had similar problem with incoming gateway service?
 
Regards,
 
Sérgio Rocha
 
 

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Employee Replied
Employee Post
Hi Sergio. What exact version of SmarterMail are you on? I recall this on our initial release of SmarterMail 13.
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Sérgio Rocha Replied
Hi thanks for your reaponse.

The main server is the 14.2 and the gateway is 14.3

Thanks

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