Self Diagnostic Fails the Self Check - HTTPS Activation Not Working
Problem reported by Jeremy Farrance - October 14, 2015 at 7:25 AM
Resolved
Since last night at about 10:15pm Central (10/13/15), and still happening now (11 hours later) the SmarterMail Check-Up (self-diagnostic page at /About/Checkup.aspx) is reporting the following errors.
 
Under Internet Connectivity
 
Failed https to activation page
and
Product Checks
Failed Activation ECHO A0
  Notes: System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags) at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size) --- End of inner exception stack trace --- at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size) at System.Net.FixedSizeReader.ReadPacket(Byte[] buffer, Int32 offset, Int32 count) at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult) at System.Net.TlsStream.CallProcessAuthentication(Object state) at System.Threading.ExecutionContext.runTryCode(Object userData) at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result) at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size) at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size) at System.Net.ConnectStream.WriteHeaders(Boolean async) --- End of inner exception stack trace --- at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request) at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at SmarterTools.Common.ActivationService.ActivationV2.Echo(String s) at SMWeb.About.Checkup.VerifyActivationEcho(StringBuilder sb, Int32 server)

4 Replies

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1
I'm seeing it too. What is "ECHO A0"?
 
Also here:
0
Von-Austin See Replied
Employee Post
Greetings,
 
This is currently a known issue on our end that should be corrected this evening during a scheduled maintenance window. The failure is stating that it's unable to establish a secure connection to our A0 activation server, however we do have multiple servers in place to handle this type of incident.
 
This error will not prevent the product from activating and will not cause your installation to stop functioning in any way. If you do encounter any issues activation, please let us know by submitting a ticket to our sales department within the portal, or e-mailing sales@smartertools.com directly and we will get you taken care of.
 
Von See
Technical Support Supervisor
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Von-Austin See Replied
Employee Post
This issue should now be resolved on our end. No further errors should be present in the activation section of the diagnostics page.
Von See
Technical Support Supervisor
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
The activation information should not be public. The information exposes sensitive information.
 
It is very easy to look for sites that offer this information.
 
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Info    SmarterTrack Version: 11.3.5752
Info    Hosting Process: w3wp
Info    Pipeline Mode: Integrated
Passed    Microsoft.Net Framework Version: 4.0.30319
 
 
Info    NT Username to use for permissions: IIS APPPOOL\SmarterTrack
Passed    /App_Data/Logs/
Passed    /App_Data/Attachments/ read test
Passed    /App_Data/Attachments/
Passed    /App_Data/Config/ read test
Passed    /App_Data/Config/
Passed    /App_Data/Temp/ read test
Passed    /App_Data/Temp/
Passed    C:\Windows\Temp
 
 

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