Thank you for the quick response. I had another go at the re-running of 13.6.5703 but I had the same issue as before, it is asking for SmarterMail.msi which it can't find. Could this be from clearing out temp files (disk space issue a few months ago)? I'll try upgrading to 14 as well in case that installer has any better luck. If I find a solution I'll post it here.

 

 

 

https//www.smartertools.com/Download.aspx?Product=SmarterMail&File=Installer&Version=13&Location=Primary

Run the downloaded file, without making any changes to the suggested paths, (it will find the installed product) and that will UNINSTALL everything.

 

 

 

Here's the download for 14.3:

https//www.smartertools.com/Download.aspx?Product=SmarterMail&File=LanguagePack&Version=14&Location=Primary

 

Thanks for that. Nothing seems to be able to uninstall the current version. I have tried from Programs and Features, I have used the same installer that is currently installed (13.4) which offered change, repair and uninstall, none of which worked. I have also tried the latest v13 from your download link and v14 from your link. All of them come up asking for SmarterMail.msi:

 

C:\Users\[my username]\AppData\Local\Temp\{A6413F94-E613-4297-A2D0-CD096D0F11CB}\

 

I would like to add some screen grabs but I don't have permission to. Try and guess them from the following:

 

Not quite sure what to do at this point. I will try installing that exact version on a test system to see if I can regenerate the files that it wants in order to uninstall. I have always uninstalled before reinstalling, but as that didn't work this time I thought I would give a new version installer a go to see if that worked.

OK, this took a little digging and investigating but I have finally managed to uninstall. The method was to install the exact same version on a test machine (thankfully I still had the same version setup file), then on the test machine go to C:\Windows\Installer (this is a hidden folder) and sort the files by date so that you can see the latest .msi file that has just been created. Copy this file to the problem server, rename to SmarterMail.msi (has to be renamed I discovered), then when prompted for the missing file, point to this .msi file, you can then (finally) uninstall! Then install the latest version. This has fixed the IMAP issue which was what prompted me to find the issue. My guess is that an in depth Windows Cleanup removed the installer file. Many thanks Bruce for your input.

Glad you finally got this figured out.