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Latest SmarterMail 14.x build (14.3.5752) is replacing space characters " " with underscores "_" in email titles.
Problem reported by Webio - 10/8/2015 at 1:48 AM
Resolved
Hello,
 
does someone experienced issue after upgrading to latest 14.x build (14.3.5752) where email titles empty spaces between words where replaced
with underscore characters (" " -> "_")? I've noticed it on my e-mail account
and one client reported me that 70% of his emails is being affected by this issue.
 
Thanks

23 Replies

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1
Christian Schmit Replied
10/8/2015 at 5:49 AM
 
If an email subject has non-ASCII characters, (which is not allowed by the RFC) this can happen. To include non-ASCII characters in subjects, the subject is required to be properly encoded (e.g. with UTF-8). Any normal mail client will automatically handle that for you, so it's likely a bug in a custom written script that generated the invalid subject. 
 
Christian
 
 
1
Webio Replied
10/8/2015 at 7:03 AM
Actually you are right. This is related only to webmail client. In Thunderbird I can see correct title names. This doesn't change that this has happened after upgrade to latest build so IMHO this is a still bug in SM.
Message source show that subject is encoded:
 
=?UTF-8?Q?Przej=C5=9Bciowa_Kolekcja_Jesienna=C2=A0Lightweight?=
 
and it should display in webmail as:
 
Przejściowa Kolekcja Jesienna Lightweight
 
instead of 
 
Przejściowa_Kolekcja_Jesienna Lightweight
 
1
Webio Replied
10/8/2015 at 10:27 PM
Small update here. On Android device (v5.1) and Pebble smartwatch (but this is connected to Android device) I'm also seeing underscores instead of empty spaces.
1
CCC Replied
10/9/2015 at 6:29 AM
We have also had reports of this from people using the SmarterMail Webmail client
1
Stefan Mössner Replied
10/10/2015 at 11:48 AM
Hello together,
 
I can confirm this issue, too.
 
After upgrading SmarterMail to 14.3.5752 there are subject lines at some mails where the spaces are replaced by underscores. The mails are from outside my internal mail domain, where I can see the underscores in the subject lines. But not all mails from outside my internal mail domain are showing this issue. I'm only working with the webmail interface.
 
Kind Regards
0
Paul Blank Replied
10/10/2015 at 12:17 PM
Right. Webmail issue (ok, for one). 
0
Webio Replied
10/10/2015 at 12:24 PM
I've seen emails (few of them) with this issue on my Android device fetched using Activesync so IMHO not only webmail.
1
Webio Replied
10/12/2015 at 1:17 AM
Issue has been reported using support ticket.
0
Paul Blank Replied
10/13/2015 at 8:20 PM
I am Interested in ST's comments on this thread. 
 
1
Michael Replied
10/14/2015 at 1:20 AM
We are seeing same from some not all senders.
2
Brian Ellwood Replied
10/15/2015 at 5:40 AM
No comment from the staff yet?
 
I always get > < close to pushing to version 14 then another bug rolls around that makes me glad I've waited :/
0
FlexWS Replied
10/15/2015 at 6:03 AM
I have also seen underscores in the subject where the sender name contains a special character like é
0
Paul Blank Replied
10/15/2015 at 6:05 AM
A little surprised that there is no response from ST on this.
0
Michael Replied
10/15/2015 at 11:45 AM
Smarter Tools.. are you seeing this?
0
Employee Replied
10/15/2015 at 12:31 PM
Employee Post
Hi Michael. Webio has submitted a support ticket related to this. We are currently looking into this.
2
Employee Replied
10/15/2015 at 2:56 PM
Employee Post
Hello all.  Our developers have found the cause of this.  They're currently testing a fix, and I'll post a custom build as soon as I receive it.
0
Bruce Barnes Replied
10/16/2015 at 2:04 PM
Isn't Pebbles a bit young to be wearing a smart watch?
Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting
3
Employee Replied
10/19/2015 at 9:41 AM
Employee Post
Hello all.  I have a build that will fix this issue.  Please uninstall your current version of SmarterMail 14, and then install this version:   http://www.smartertools.com/downloads/SmarterMail/CustomBuilds/14.3.5770.16838/SmarterMail14_Setup.exe
0
Stefan Mössner Replied
10/19/2015 at 10:38 AM
Hi Rod,
 
I installed the customer build and for the first sight it looks good that you fixed the issue. I will look at this the next days and will give you feedback.
 
Thank you for the great work.
 
Kind Regards
 
Stefan
0
Stefan Mössner Replied
10/26/2015 at 1:21 AM
Hi Rod,

after nearly one week I can confirm that there are no underscores as replacement of space when working with the web mail frontend.

Kind Regards

Stefan
0
Brian Ellwood Replied
10/29/2015 at 6:01 AM
When can we expect an official release? 10/01/2015 was the last 14.x update
0
Employee Replied
10/29/2015 at 6:43 AM
Employee Post
We are tentatively looking to release later today, 29 Oct. Obviously, this is submit to change.
0
Brian Ellwood Replied
10/29/2015 at 8:09 AM
Thank you =)
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