Duplicate Event after upgrade
Question asked by JML - September 29, 2015 at 1:18 PM
Answered
After upgrading from 13 to 14 I noticed one of the domains events duplicated.  I was able to delete one but the other is still listed.  When I try to edit that event I receive the SmarterMail error page
 

Oops!

There was an issue that caused this page to malfunction.

 

When I try to delete it just does nothing.  I've tried going into and manually removing the HOOK event but it is still listed.  Anyone experience this before? 

7 Replies

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0
Did you uninstall 13.X, reboot, and then run the FULL SmarterMail 14 install using the EXE file?
Bruce Barnes
ChicagoNetTech Inc
brucecnt@comcast.net

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Phone: (224) 444-0169

E-Mail and DNS Security Specialist
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0
Rod Lasky Replied
Employee Post
Hi JML.  This was a known issue but has already been resolved.  Are you running the most recent version of SmarterMail 14?
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
JML Replied
Yes - I was actually trained by you Bruce!
0
JML Replied
Rod - I'm running 14.2.5711 which I believe is the latest and greatest.
0
Rod Lasky Replied
Employee Post Marked As Answer
Hi JML.  My bad, this fix hasn't been released yet.  This build will fix your duplicated Domain level System Events.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
JML Replied
Will try this tonight.

Thanks!
0
JML Replied
Just confirming it fixed the issue after updating. Thank you!

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