Download of attachment fails in web interface
Problem reported by Walter Seitz - 9/21/2015 at 11:53 PM
Yesterday, I made an upgrade from smatermail 11 to 14.2.
After the upgrade, the download of attachments does no longer work. The frame of the email is compleetly white.
If i foreward an email with attachmant, the attachment will not be sent with the email.
[CurrentUser: xxx@xxx.de]
[22.09.2015 09:30:07]
System.UnauthorizedAccessException: Der Zugriff auf den Pfad "C:\Program Files (x86)\SmarterTools\SmarterMail\MRS\MailProcessing\e3713fa6-7448-4572-b46a-9e873e677ac3.tmp" wurde verweigert.
   bei System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   bei System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   bei System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy)
   bei System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
   bei SMWeb.HelperClasses.Messages.AttachmentsHelper.AddAttachment(String instanceGuid, UInt32 uid, String folder, Int32 attCount, MessagePartData part)
   bei SMWeb.HelperClasses.Messages.AttachmentsHelper.LoadAttachments(String instanceGuid, MessagePartData messagePart, UInt32 uid, Int32 depth, String passedFolder, Boolean contentIdOnly)
   bei SMWeb.HelperClasses.Messages.AttachmentsHelper.LoadAttachments(String instanceGuid, MessageData msg, String passedFolder, Boolean contentIdOnly)
   bei SMWeb.Main.frmCompose.LoadMessageForForward(StringBuilder sbMessageHTML, MessageData msg)
   bei SMWeb.Main.frmCompose.PerformAction(StringBuilder sbMessageHtml, String& signature)
Failed to attach original message
Can you help me?
Thanks, Walter

4 Replies

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Walter Seitz Replied
I changed the folder rights (C:\Program Files (x86)\SmarterTools) to Any. Now it works, This is a workaround, what are the correct settings?
Matt Petty Replied
Employee Post
SmarterMail is running as SYSTEM when you go to Task Manager?
If this is an issue I would try reinstalling SmarterMail insuring you completely uninstall first then install using the .exe (not MSI).
Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com
Employee Replied
Employee Post
Walter, were you able to resolve this issue?
Walter Seitz Replied
Robert, the next scheduled maintenance is november, then i will write the answer.

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