IMAP Delete shows strike-thru in webmail and duplicates message in Trash
Problem reported by kevind - August 25, 2015 at 8:00 AM
Submitted
Using SM and Thunderbird IMAP (latest versions):
  1. In Thunderbird, delete a message. The message is moved to Deleted Items and all is good.
  2. Go into webmail and the message still shows in the Inbox with a strikethrough (annoying, but OK, you can live with it).
  3. Do something in webmail, like move a message to a folder.  SM does a cleanup and now you have duplicate messages in Deleted Items.
Thunderbird is configured to move message immediately and seems to work fine with other mail servers.
 
Thanks,
Kevin

3 Replies

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Hoping ST can replicate and let me know if this is expected behavior or a bug.
 
Thanks,
Kevin
0
Matt Petty Replied
Employee Post
I was not able to replicate this. I did update my Thunderbird before doing this test. I am only getting one message in my deleted folder. Is it possible for you to make a video of this? I know TeamViewer has a method of creating a video recording easily.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Matt,
 
Looks like this can be fixed by changing an expunge setting in Thunderbird using the config editor: http://kb.mozillazine.org/Deleting_messages_in_IMAP_accounts
 
Other mail servers must do this automatically because I tested Thunderbird with Google and 2 other servers and the expunge setting wasn't necessary.  Also, you tested with other email clients and it worked fine. So it's really only a Thunderbird <=> SmarterMail interaction.
 
As far as I'm concerned, this issue is resolved. Thanks for your help!
Kevin

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