SmarterTrack not properly handling email addresses with apostrophes
Problem reported by David Fletcher - 8/24/2015 at 9:56 AM
We have a client with the last name O'Heron.  His last name is part of his email address, including the apostrophe.  When SmarterTrack receives a ticket it strips off everything up to and including the apostrophe (O'Heron becomes just Heron).
This causes obvious problems when replying to tickets via email.
BTW - this is in the hosted SmarterTrack environment.

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Employee Replied
Employee Post
Hello David,
I tested this and did find it to be a bug. I wanted to inform you that it has been fixed for the next release.
Thank you for your feedback!
Support Staff Replied
What version was this fixed in?
Kyle Kerst Replied
Employee Post
This would have been fixed in version 11 as you can see there were quite a few apostrophe related fixes here:

Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278

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