SmarterTrack not properly handling email addresses with apostrophes
Problem reported by David Fletcher - 8/24/2015 at 9:56 AM
Resolved
We have a client with the last name O'Heron.  His last name is part of his email address, including the apostrophe.  When SmarterTrack receives a ticket it strips off everything up to and including the apostrophe (O'Heron becomes just Heron).
 
This causes obvious problems when replying to tickets via email.
 
BTW - this is in the hosted SmarterTrack environment.

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Employee Replied
Employee Post
Hello David,
I tested this and did find it to be a bug. I wanted to inform you that it has been fixed for the next release.
Thank you for your feedback!
0
Support Staff Replied
What version was this fixed in?
0
Kyle Kerst Replied
Employee Post
This would have been fixed in version 11 as you can see there were quite a few apostrophe related fixes here:

Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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