SmarterTrack not properly handling email addresses with apostrophes

Problem reported by David Fletcher - 8/24/2015 at 9:56 AM

Resolved

We have a client with the last name O'Heron. His last name is part of his email address, including the apostrophe. When SmarterTrack receives a ticket it strips off everything up to and including the apostrophe (O'Heron becomes just Heron).

This causes obvious problems when replying to tickets via email.

BTW - this is in the hosted SmarterTrack environment.

3 Replies

Reply to Thread

Employee Replied

9/8/2015 at 2:30 PM

Employee Post

Hello David,

I tested this and did find it to be a bug. I wanted to inform you that it has been fixed for the next release.

Thank you for your feedback!

Support Staff Replied

3/6/2020 at 7:43 AM

What version was this fixed in?

Kyle Kerst Replied

3/6/2020 at 11:44 AM

Employee Post

This would have been fixed in version 11 as you can see there were quite a few apostrophe related fixes here:

https://www.smartertools.com/smartertrack/release-notes/11

Kyle Kerst Acting IT Manager SmarterTools Inc. www.smartertools.com

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