Back to Community Threads
1
SmarterTrack not properly handling email addresses with apostrophes
Problem reported by David Fletcher - 8/24/2015 at 9:56 AM
Resolved
We have a client with the last name O'Heron.  His last name is part of his email address, including the apostrophe.  When SmarterTrack receives a ticket it strips off everything up to and including the apostrophe (O'Heron becomes just Heron).
 
This causes obvious problems when replying to tickets via email.
 
BTW - this is in the hosted SmarterTrack environment.

3 Replies

Reply to Thread
0
Employee Replied
9/8/2015 at 2:30 PM
Employee Post
Hello David,
I tested this and did find it to be a bug. I wanted to inform you that it has been fixed for the next release.
Thank you for your feedback!
0
Support Staff Replied
3/6/2020 at 7:43 AM
What version was this fixed in?
0
Kyle Kerst Replied
3/6/2020 at 11:44 AM
Employee Post
This would have been fixed in version 11 as you can see there were quite a few apostrophe related fixes here:
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

SmarterTrack/WHMCS Addon ModuleUtilities and Conversion Tools
Set up Autodiscover for SmarterMailSmarterMail > Installation and Configuration
Deploying Rspamd For Use With SmarterMailSmarterMail > Server Configuration and Management
Cannot Activate SmarterTrackSmarterTrack > Troubleshooting
Messages from Trusted Senders are going to my Junk folderSmarterMail > Troubleshooting