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autoresponder loop
Question asked by Mike Saunders - 8/22/2015 at 3:26 AM
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Im getting a few clients when they have autoresponder switched on that it can sometimes create a loop... especially when the autoresponder replies to a ticketing system, which then creates a new ticket and replies for every autoresponder, thus creating another new ticket...
 
how can i make it so that autoresponders are only sent once a day?
 
im using smartermail enterprise 13.3

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Scarab Replied
8/24/2015 at 10:16 AM
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You can set this on a per Domain basis (in the EDIT > TECHNICAL > "Restrict auto-responders to once per day"), or globally under SETTINGS > DOMAIN DEFAULTS > TECHNICAL > "Restrict auto-responders to once per day" (after which you would then use DOMAIN PROPAGATION to set this on all existing domains). 
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Mike Saunders Replied
8/24/2015 at 10:40 AM
thanks, i did have that set already, i just done a domain propagation for the setting, hopefully that will sort it
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