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There are certain E-Mails that come in that are from automated systems and such, and we would like to block these tickets from even becoming tickets. Right now, they become tickets and are assigned to an agent, which can be frustrating to the agents.
Is there an option somewhere where we can filter out these E-Mails and prevent them from ever being converted to tickets?
UPDATE: I have updated this from a question to an idea so that others can vote on it.
Ben Santiardo, Senior Programmer Analyst
Eastern Suffolk BOCES