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I've noticed two things when deleting attachments.
1) The deleted files are not removed from the physical drive (eating up disk space)
2) In the case of E-Mail attachments, deleting files from the "Attachments Tab" doesn't remove the Attachment Links from the E-Mail message that generated them in the "Communications Tab"
The reason this is an issue is because we have some customers that have images in their E-Mail signatures which then automatically add as attachments to the ticket, eating up our drive space for no reason. We would like to instruct our agents to delete these superfluous signature images from incoming tickets, but it is pointless to make them go through the effort if it doesn't cleanup the physical drive.
Is there another way of doing disk cleanup/maintenance for attachments that I am unaware of?
Ben Santiardo, Senior Programmer Analyst
Eastern Suffolk BOCES