So I have two domains. abc.com and xyz.com. The second is an alias of abc.com. (so abc is the primary.)

 

I am trying to create a rule, and when someone sends email to user1@xyz.com it will "add recipient" and deliever that message also to user2@abc.com

 

In creating the rule, I selected that if the recipient contains the domain xyz.com, the "add recipient" to user2@abc.com. It failed. Then I tried to specify the user, so the rule is, the to field, "contains" user1@xyz.com, then add recipient, user2@abc, and it also failed.

 

So I thought maybe my company disabled events. I have even hear that SM made changes to events, So i did another test.

 

I made a rule that when the message is delivered to user1@abc.com, the "add recipient" to user2@abc.com, and it worked.

 

I tried actually 10 different combinations of the recipient and it just didn't work. If I use the primary domain in the condition of the rule, it works fine, but nothing will work with the aliased domain.

 

Do events not work with an alias?

 

I do not want every message that goes to user1@abc.com to be delivered to user2@abc.com, only the messages that are intended for user1@xyz.com. I know that I could create a unique user (lets call it user3)and use that for xyz.com, and have it be an email alias to user1 and use2, but it really needs to be the same user name, user1. Any suggestions.