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User Portal Fields
Question asked by Milind Wagh - 7/7/2015 at 5:13 AM
Unanswered
How do we rearrange the sequence of fields (mainly the default ones) in the user customer portal? Can we disable teh default fields?

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0
Employee Replied
Employee Post
Hello Milind,
You can actually change these fields.  If you are in version 11x
 
1. Go to Settings -> Configuration -> Custom Fields 
2. Click on Templates tab
3. Find the template that you are using for the specific department you are wanting to change (if this has yet to be configured it may just be Default Ticket Template)
4. Click on the template
5. Click on Field Definitions tab
6. Use the arrows under the "move" field to move them up and down, delete them or whatever you wish to do
7. Save your changes.
 
Hope this helps!
 
Note: You may be able to do it in 10x too in a similar way. Let me know if you need additional help.
0
User Replied
Also, if you would like to do it with chats too Default Live Chat Template if your using the default. :)
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Milind Wagh Replied
Thanks Ashley! My main issue is that I do not see the default fields here! I have created my ticket template which has numerous custom fields. Now in my user portal, the default fields like subject, message body and attachments - they appear last after the custome fields. I want to reposition them. How do I do it?
Milind
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User Replied
Hello Milind,
My apologies, I don't believe moving those in particular fields is possible.
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User Replied
Also, if your not seeing the custom field make sure that the option for 'Applies to' is set to people.
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Milind Wagh Replied
Actually; this is a setback. The custom fields are supposed to be for the ticket and users need to see this when they choose the respective department. It looks weird that subject and message body fields appear at the end of that small form after the custom fields in sequence. Hence the request. Any other way to negotiate around this?
Milind

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