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Searching by ticket number
Problem reported by Yannick Guerdat - 6/30/2015 at 9:26 AM
Submitted
Every time I have a customer on the phone and I try to find a ticket number they give me, ST11.x return me a bundle of 20 records and I need to search inside this one the good ticket. It's really annoying when your customer is waiting on the phone. Why does the system return these records who didn't match my complete ticket number ? 
Artionet.Group - Digital Transformation, eGovernment Solutions

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Employee Replied
6/30/2015 at 9:29 AM
Employee Post
Hi Yannick,
 
Do you enter the ticket number in the Ticket Number field or the Search String field? Also, please provide your full version number found by going to Help > About SmarterTrack. 
 
Thanks!
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Yannick Guerdat Replied
6/30/2015 at 11:02 PM
Hello Andrea,
 
I'm not talking from the advanced search but the standard search present in the datagrid on each page on the top right. So it's only a search string field. 
 
My version number is the : 11.0.5640.26313
 
Txs for your help
Artionet.Group - Digital Transformation, eGovernment Solutions
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Steve Reid Replied
7/2/2015 at 8:15 AM
Does it really matter where the ticket number is searched? You guys really seem to have no concept of how search should work. Regardless where you type it the results should be only that ticket number.
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