ActiveSync Not Auto-Sync'ing with Outlook 2013 / SM v14 Ent

Problem reported by CCWH - 6/29/2015 at 8:27 AM

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Hello all,

Since we upgraded to SM14 we have seen an issue on our ActiveSync accounts when being used with Outlook 2013. In essence, they don't sync automatically...or they are very very slow to sync at the very least.

We have completed tests with Outlook 2013 against a couple of Android phones. The emails are instantly pushed to the phones, however Outlook 2013 client will sit quietly saying All Folders Are Up To Date. If the option for send/receive mail is set to 5 minutes then sure enough within 5 minutes the mail is delivered. It also picks up the mail on a manual send/receive.

Any one else having this issue?

Just to note, we are still on 14.0.5637 (Enterprise) on all SM servers, however I cannot see any fixes for ActiveSync with Office/Android on the most up to date patch (14.0.5647)...even though we have the patch planned for this weekend.

Any help/guidance would be great!

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Robbie Wright Replied

6/29/2015 at 8:53 AM

We've seen similar issue prior to and after the upgrade to v14. Another similar thread that details a "corrupt" mailbox:

http://portal.smartertools.com/community/a12/outlook-2013-exchange-activesync-issue.aspx

CCWH Replied

6/29/2015 at 9:06 AM

Thanks Robbie. I will investigate further and if needed I will create a support ticket as if it's a bigger issue it needs sorting...we sell the ActiveSync upgrade on the 'Push' email perspective....if it's not pushing...well...it doesn't do what we are selling it to do!

Robbie Wright Replied

6/29/2015 at 9:13 AM

I agree, we sell it for the push technology too and since autodiscover currently isn't setting Outlook to use Exchange correctly, we have to use EAS and are having this problem now as well.

Richard Frank Replied

6/30/2015 at 6:13 AM

a customer called me today with the same problem. I am using the latest version. this could be the same problem.

Robbie Wright Replied

6/30/2015 at 6:25 AM

Bummer. SM's auto discover is basically telling Outlook 2013 to use mapi like it was on a local LAN. Then once the setup is complete, it can't reach the "Exchange" server and can't sync mail. Been through 4 minor updates and one major update with this issue.

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