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Error when setup clamav
Problem reported by Hồ Ngọc Hải - 6/28/2015 at 7:24 PM
Submitted
Hi,

I want setup remote clamav but i got trouble
I have installed successfully at my CentOS server, but when i config in smartermail. It's say
- Unable to obtain virus definitions for a disabled or remote ClamAV server.

I'm sure i have open port 2 server smartermail and clamav server.
Clamav current running


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sorry i don't have permission to post images

10 Replies

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0
Webio Replied
6/28/2015 at 9:38 PM
Information is quite obvious. Virus definition update can't be triggered remotely so SM is unable to do that. You have to make a cron job in CentOS for updating ClamAV and keep eye on it if it works correctly.
0
Hồ Ngọc Hải Replied
6/29/2015 at 1:17 AM
Hi,

I'm sure i have update database, but it's can't read info from centos ?
0
Webio Replied
6/29/2015 at 1:31 AM
SM will not fetch information about update date when ClamAV is runned as a remote instance.
0
Hồ Ngọc Hải Replied
6/29/2015 at 8:11 PM
Hi, i'm wait over 24h but same result :(

Unable to obtain virus definitions for a disabled or remote ClamAV server.
0
Hồ Ngọc Hải Replied
8/19/2015 at 9:14 PM
Hello ?
0
Bruce Barnes Replied
8/20/2015 at 12:30 AM
What version of SmarterMail? This,was resolved in the most recent releases of 14.2.
Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting
0
Webio Replied
8/20/2015 at 1:42 AM
I'm not sure how this could be fixed? Thread creator is using remote ClamAV so SmarterMail can't trigger ClamAV DB update and it is not fetching any details when DB files where updated. That's why he is getting error:
 
"Unable to obtain virus definitions for ... remote ClamAV server"
1
Matt Petty Replied
8/20/2015 at 8:08 AM
Employee Post
You will need to make a cron job or something that stops clamd.exe and runs freshclam.exe then turns on clamd.exe afterwards. It is remote so this is something SmarterMail cannot do.
Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com
0
Hồ Ngọc Hải Replied
9/15/2015 at 9:33 PM
I just update up to 14.2 but not fixed yet
0
Matt Petty Replied
9/16/2015 at 8:04 AM
Employee Post
I would try uninstalling and removing the clam folder in C:\Program Files (x86)\SmarterTools\SmarterMail\Service\
Then installing. This will insure you get ClamAV defaults.
Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com
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