Error Chat SM 14.0.5647

Hi,

after upgrading to MS 14, the chat does not work and you receive an standard error on webmail:

Oops!

There was an issue that caused this page to malfunction.

Administrators
This error has been logged and can be found in the View Logs page as well as in the file system. If you have questions, please refer to the Online Help orSmarterTools Knowledge Base.

We have analyzed the logs and results:

[2015.06.25] [CurrentUser:xxxxx@ xxxxx]
[2015.06.25] [25/06/2015 18:11:57]
[2015.06.25] ....:// xxxxxx.xx/Main/frmChatView.aspx?username=yyyyyyy
[2015.06.25]
[2015.06.25] System.ArgumentNullException: Il valore non pu?? essere null.
[2015.06.25] Nome parametro: destinationTimeZone
[2015.06.25]    in System.TimeZoneInfo.ConvertTime(DateTime dateTime, TimeZoneInfo sourceTimeZone, TimeZoneInfo destinationTimeZone, TimeZoneInfoOptions flags, CachedData cachedData)
[2015.06.25]    in System.TimeZoneInfo.ConvertTimeFromUtc(DateTime dateTime, TimeZoneInfo destinationTimeZone)
[2015.06.25]    in SmarterTools.Common.Utilities.TimeZone.TimeZoneInfo.ConvertFromUtc(DateTime dtIn, Boolean assumeUtc)
[2015.06.25]    in SmarterTools.HyperControls.HGDateTimeColumn.RenderedString(Object dataItem, String gridname, Int32 rowNum)
[2015.06.25]    in SmarterTools.HyperControls.HyperGrid.#TO(Object #OC, Int32 #EKi)
[2015.06.25]    in SmarterTools.HyperControls.HyperGrid.PerformDataBinding(IEnumerable retrievedData)
[2015.06.25]    in SmarterTools.HyperControls.HyperGrid.#KO(IEnumerable #FKi)
[2015.06.25]    in SmarterTools.HyperControls.HyperGrid.PerformSelect()
[2015.06.25]    in SmarterTools.HyperControls.HyperGrid.DataBind()
[2015.06.25]    in SMWeb.UserControls.RelatedItems.DisplayRelatedItems(AssociatedItemSearchResults results, List`1 chatHistory, String email)
[2015.06.25]    in SMWeb.UserControls.RelatedItems.DisplayRelatedItemsForAddress(String EmailAddress)
[2015.06.25]    in System.Web.UI.Control.PreRenderRecursiveInternal()
[2015.06.25]    in System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
[2015.06.25] Application Error

Have you any solution?

Thanks

FlexWS Replied

6/25/2015 at 3:38 PM

The chatwindow tries to convert the foreign time to your local timezone, but your local timezone is not given to the ConvertTime() function which causes this error.

static public DateTimeOffset ConvertTime(DateTimeOffset dateTimeOffset, TimeZoneInfo destinationTimeZone) {
   if (destinationTimeZone == null) {
      throw new ArgumentNullException("destinationTimeZone");
   }
   ...

Have you set a timezone in your settings?

Employee Replied

6/25/2015 at 3:42 PM

Employee Post

BMark, I would recommend that you open a support ticket. If it is found that the issue is a bug, your ticket will be refunded.

BMark Replied

6/29/2015 at 8:49 AM

We have solved the problem by updating the "time zone" user, that we have changed and then reconfigured and saved as the first.

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