iPhone unable to open .PDF files in Webmail
Question asked by Sonny Coleman - June 23, 2015 at 7:44 AM
Unanswered
Is there a setting in Smartermail to allow iPhones to open .PDF file attachments? Android phones open .PDF attachments fine, but all company iPhones cannot open .PDF attachments.
 
 
Thanks!
 
Sonny Coleman
Sonny Coleman
Sonny@camnet.net
Camnet Online Solutions

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0
It might be an obvious question, but does the phone have a PDF reader installed?
Bruce Barnes
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Robert Emmett Replied
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Sonny, what version of SM are you using?
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
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0
Sorry for the incomplete support request.
 
1. I just uninstalled the existing (non-working) iPhone Adobe Reader and downloaded/installed the latest version of the Adobe Reader and still no joy.
2. I'm running SmarterMail version 14 (updated last week)
 
Thanks for the quick response!
 
 
Sonny Coleman
Sonny Coleman
Sonny@camnet.net
Camnet Online Solutions
1
Additional Information:
When clicking on a .PDF attachment from an iPhone (using Chrome and SmarterMail's Mobile interface) the following message appears:
 
"The page contains the fllowing errors:
error on line 1 at column 1: Document is empty
Below is a rendering of the page up to the first error. The "below" rendering is blank.
 
The .PDF attachments in all messages produce the same error message when the attachment icon is clicked.
 
The same message PDF attachments work fine when using PC and Android phone SmarterMail webmail.
 
 
Sonny Coleman
 
Sonny Coleman
Sonny@camnet.net
Camnet Online Solutions

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