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iPhone unable to open .PDF files in Webmail
Question asked by Sonny Coleman - 6/23/2015 at 7:44 AM
Unanswered
Is there a setting in Smartermail to allow iPhones to open .PDF file attachments? Android phones open .PDF attachments fine, but all company iPhones cannot open .PDF attachments.
 
 
Thanks!
 
Sonny Coleman

6 Replies

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Bruce Barnes Replied
It might be an obvious question, but does the phone have a PDF reader installed?
Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting
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Employee Replied
Employee Post
Sonny, what version of SM are you using?
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Sonny Coleman Replied
Sorry for the incomplete support request.
 
1. I just uninstalled the existing (non-working) iPhone Adobe Reader and downloaded/installed the latest version of the Adobe Reader and still no joy.
2. I'm running SmarterMail version 14 (updated last week)
 
Thanks for the quick response!
 
 
Sonny Coleman
Sonny Coleman Sonny@camnet.net Camnet Online Solutions
1
Sonny Coleman Replied
Additional Information:
When clicking on a .PDF attachment from an iPhone (using Chrome and SmarterMail's Mobile interface) the following message appears:
 
"The page contains the fllowing errors:
error on line 1 at column 1: Document is empty
Below is a rendering of the page up to the first error. The "below" rendering is blank.
 
The .PDF attachments in all messages produce the same error message when the attachment icon is clicked.
 
The same message PDF attachments work fine when using PC and Android phone SmarterMail webmail.
 
 
Sonny Coleman
 
Sonny Coleman Sonny@camnet.net Camnet Online Solutions
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Sonny Coleman Replied
I guess we are the only Smartermail users who can't open PDF attachments from an iPhone. How do I get some effective customer assistance regarding this very serious issue. Not being able to open PDF attachments from the Mobil interface makes using the Smartermail interface impractical when you have to forward emails to Gmail and Yahoo web mail to open a simple PDF files.
Sonny Coleman Sonny@camnet.net Camnet Online Solutions
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Matt Petty Replied
Employee Post
You can open a ticket. If the issue is found to be a bug you will get your ticket refunded.
Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

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