iPhone unable to open .PDF files in Webmail

Question asked by Sonny Coleman - 6/23/2015 at 7:44 AM

Unanswered

Is there a setting in Smartermail to allow iPhones to open .PDF file attachments? Android phones open .PDF attachments fine, but all company iPhones cannot open .PDF attachments.

Thanks!

Sonny Coleman

6 Replies

Reply to Thread

Bruce Barnes Replied

6/23/2015 at 7:46 AM

It might be an obvious question, but does the phone have a PDF reader installed?

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Employee Replied

6/23/2015 at 8:17 AM

Employee Post

Sonny, what version of SM are you using?

Sonny Coleman Replied

6/23/2015 at 9:24 AM

Sorry for the incomplete support request.

1. I just uninstalled the existing (non-working) iPhone Adobe Reader and downloaded/installed the latest version of the Adobe Reader and still no joy.

2. I'm running SmarterMail version 14 (updated last week)

Thanks for the quick response!

Sonny Coleman

Sonny Coleman Sonny@camnet.net Camnet Online Solutions

Sonny Coleman Replied

6/23/2015 at 9:40 AM

Additional Information:

When clicking on a .PDF attachment from an iPhone (using Chrome and SmarterMail's Mobile interface) the following message appears:

"The page contains the fllowing errors:

error on line 1 at column 1: Document is empty

Below is a rendering of the page up to the first error. The "below" rendering is blank.

The .PDF attachments in all messages produce the same error message when the attachment icon is clicked.

The same message PDF attachments work fine when using PC and Android phone SmarterMail webmail.

Sonny Coleman

Sonny Coleman Sonny@camnet.net Camnet Online Solutions

Sonny Coleman Replied

6/27/2015 at 6:29 PM

I guess we are the only Smartermail users who can't open PDF attachments from an iPhone. How do I get some effective customer assistance regarding this very serious issue. Not being able to open PDF attachments from the Mobil interface makes using the Smartermail interface impractical when you have to forward emails to Gmail and Yahoo web mail to open a simple PDF files.

Sonny Coleman Sonny@camnet.net Camnet Online Solutions

Matt Petty Replied

6/29/2015 at 8:12 AM

Employee Post

You can open a ticket. If the issue is found to be a bug you will get your ticket refunded.

Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com

Back to Community Threads

Please leave this box unchecked

6 Replies

Reply to Thread

Tags

Related Knowledge Base Articles