We don't have a load balancing server but we do use a 3rd party reverse-proxy service for web security/DDOS protection.
The reporting such as in the Who's On area, is showing the IPs of the reverse-proxy server. The proxy service is able to pass the real IP address over to SmarterTrack, but SmarterTrack isn't picking it up.
This is passed on using:
Is there a way to get SmarterTrack to use this value as the remote IPs of visitors?