It is a VPS. The Smartermail version was 12 when the problem first occurred. We then upgraded the version to 13 and subsequently to 14. The issue did not resolve.

We have an active license for Smartermail as well as Commtouch Antivirus and Antispam.

I would uninstall reboot and then reinstall.

 

Also you should ensure there are no virus programs looking at the smartermail folder.

Another event log states the following

 

Application: MailService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Stack:
   at ASAPCOMLib.IASAPMain.ClassifyMessage(ASAPCOMLib.ASAPMessage, Int32)
   at ASAPCOMLib.IASAPMain.ClassifyMessage(ASAPCOMLib.ASAPMessage, Int32)
   at MailStore.Spam.Commtouch.CommtouchClientInterface.ProcessMessage(System.String, System.String[], System.String[], SmarterMail.Config.Spam.CommtouchSettings)
   at RelayServer.MessageQueue.SpamCheckQueueWorkSession.#IIb()
   at RelayServer.MessageQueue.SpamCheckQueueWorkSession.DoChecks()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

 

Could this be of any help to troubleshoot?

I would definitely contact our Customer Support team so that we can help you.  It sounds like there might be a problem with the server... more than SmarterMail but we can help you diagnose that.

I have already created a support ticket. Ticket: 16B-1D1AE53C-0A2F