v14 - New appointments shown twice on Android EAS
Problem reported by FlexWS - June 13, 2015 at 1:48 AM
Submitted
We have upgraded SmarterMail to version 14.
 
If I create a new appointment from my Android phone (4.1.1) every new appointment shows up twice at the same time. If I look at the webmail client / iOS EAS / Outlook 2013 EAS it is only shown once.
So it seems Android EAS specific?

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0
I have tried to recreate this issue but it all works fine for us.  Using Android 4.2 & 5 with SM v14 Ent & Pro.  Ran a sync from Outlook 2013 (EAS) and then created the meeting on Android....only one meeting showing on all devices.
 
 
0
Did you try deleting your account from your phone and re-creating it?  That's been a fix for Android devices for all kinds of issues.
 
Bruce Barnes
ChicagoNetTech Inc
brucecnt@comcast.net

Phonr: (773) 491-9019
Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
0
Android 4.1 is pretty old at this point.  Even LG, who is notorious for lagging on updates, is up to Android 4.4.
 
Sprint has already pushed Android 5.0 on Samsung devices and is getting ready to push Android 5.1.1.
 
Make certain you have updated the Android operating system on your phone to the latest version supported by your carrier and see if that helps.
 
You should also make certain, if you have not done so already, that all of your Android APPS are up to date as well.
Bruce Barnes
ChicagoNetTech Inc
brucecnt@comcast.net

Phonr: (773) 491-9019
Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
0
In my experience with LG products, they bend over backward to ensure customer satisfaction.  Have you attempted to contact them and ask them if they are aware of any issues with their customizations of the Android calendar APP?
 
While they may not have made actual customizations to the calendar APP, both the device manufacturers and carriers, frequently modify the underlying base code prior to pushing to specific devices.
 
If they don't have any suggestions, then perhaps you are right and a complete factory reset of your device is in order.
 
Bruce Barnes
ChicagoNetTech Inc
brucecnt@comcast.net

Phonr: (773) 491-9019
Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting

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