Cyren issue
Question asked by dean brown - 6/11/2015 at 5:45 AM
Unanswered
Cyren is flagging an email as spam if it contains a hyperlink:
X-SmarterMail-Spam: Bayesian Filtering, Commtouch 30 [value: Confirmed]
 
Body of the email:
http://panicandbob.com
 
But not if it this:
panicandbob.com
 
X-SmarterMail-Spam: Bayesian Filtering, Commtouch 0 [value: Unknown]
 
The email is from a gmail user

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0
Bruce Barnes Replied
What version of SmarterMail are you running?
Bruce Barnes
ChicagoNetTech Inc
brucecnt@comcast.net

Phonr: (773) 491-9019
Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
0
dean brown Replied
13.4.5603 enterprise
0
dean brown Replied
Any ideas?
It's really messing up a major client...
0
Tim Uzzanti Replied
Employee Post
Dean,
 
You would need to send an email to support@cyren.com with this information.
 
We send a hash of the message to Cyren and then they take it from there.
 
Let us know what they say,
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
dean brown Replied
Thanks - looks like the domain is flagged as a possible spam sender
 
Still not sure why the domain name doesn't trigger it, though the hyperlinked version does - I'll contact their support...
 
2
dean brown Replied
This is what I got from Cyren tech support (so far):
 
"Cyren is a technology partner of SmarterMail. We are not familiar with the product settings and functionality. We do suggest you contact SmarterMail for technical support of the product.
regards,
Cyren Support"
0
Tim Uzzanti Replied
Employee Post
That sucks. Hopefully they spend a little more time and attention to what you requesting and realize its something they need to adjust.
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Brian Ellwood Replied
Perhaps ST can tell the OP how to obtain the hash of each message so he can then provide it to Cyren for diagnosis?
 
OR perhaps the OP can give Cyren the IP address of his mail server and ask Cyren to review hash logs to provide further details.
 
I'm not pointing any fingers here but it's really not that difficult to provide quality customer service when you want to =D
0
Tim Uzzanti Replied
Employee Post
Dean, my support team just notified me that we must we must submit a support request to Cyren on a customers behalf. Can you please start a ticket with the necessary information and we will try to push it through.
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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