Cyren issue

Question asked by dean brown - 6/11/2015 at 5:45 AM

Unanswered

Cyren is flagging an email as spam if it contains a hyperlink:

X-SmarterMail-Spam: Bayesian Filtering, Commtouch 30 [value: Confirmed]

Body of the email:

http://panicandbob.com

But not if it this:

panicandbob.com

X-SmarterMail-Spam: Bayesian Filtering, Commtouch 0 [value: Unknown]

The email is from a gmail user

9 Replies

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Bruce Barnes Replied

6/11/2015 at 6:21 AM

What version of SmarterMail are you running?

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

dean brown Replied

6/11/2015 at 6:47 AM

13.4.5603 enterprise

dean brown Replied

6/17/2015 at 1:00 PM

Any ideas?

It's really messing up a major client...

Tim Uzzanti Replied

6/17/2015 at 1:10 PM

Employee Post

Dean,

You would need to send an email to support@cyren.com with this information.

We send a hash of the message to Cyren and then they take it from there.

Let us know what they say,

Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com

dean brown Replied

6/17/2015 at 2:04 PM

Thanks - looks like the domain is flagged as a possible spam sender

http://www.cyren.com/ip-reputation-check.html

Still not sure why the domain name doesn't trigger it, though the hyperlinked version does - I'll contact their support...

dean brown Replied

6/18/2015 at 5:31 AM

This is what I got from Cyren tech support (so far):

"Cyren is a technology partner of SmarterMail. We are not familiar with the product settings and functionality. We do suggest you contact SmarterMail for technical support of the product.

regards,

Cyren Support"

Tim Uzzanti Replied

6/18/2015 at 8:39 AM

Employee Post

That sucks. Hopefully they spend a little more time and attention to what you requesting and realize its something they need to adjust.

Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com

Brian Ellwood Replied

6/18/2015 at 10:46 AM

Perhaps ST can tell the OP how to obtain the hash of each message so he can then provide it to Cyren for diagnosis?

OR perhaps the OP can give Cyren the IP address of his mail server and ask Cyren to review hash logs to provide further details.

I'm not pointing any fingers here but it's really not that difficult to provide quality customer service when you want to =D

Tim Uzzanti Replied

6/18/2015 at 1:26 PM

Employee Post

Dean, my support team just notified me that we must we must submit a support request to Cyren on a customers behalf. Can you please start a ticket with the necessary information and we will try to push it through.

Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com

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