SmarterMail causing server problems?

Question asked by Giovanni Zomer - 6/7/2015 at 12:53 AM

Unanswered

We are actually hosting two licenses of SmarterMail; one server is running with version 12 and didn't have problems up to now. The other one was installed 10 days ago on a new server (VPS) with the newer version 13.

We are experiencing very much problems with that server, and the hosting service says it is not a hardware problem neither a problem of the OS. They say it is probably a software problem.

As this VPS runs nothing but Smartermail, it should be Smartermail the one causing the problem.

The problem is that the VPS gets unreachable after 2-3 actiivity. And it is then to be restarted (which is very complicated, as we need to call the hosting service, and it lasts 2-3 hours before the service is online again!).

We have been using Smartermail maybe ten years now, and didn't experience any problem like that before.

So I'm wondering: is there anybody out there experiencing problems like that? Should we install version 12 on this new machine? Or is it a hardware incompatibilty?

Every information is really appreciated ... we are getting troubles with our customers if the stability goes on like that.

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SmarterUser Replied

6/7/2015 at 1:25 AM

It's not really diagnosing the problem to suggest that the main app on the server is causing the problem. Do you have any evidence that SM is causing a problem? Have you researched your SM and machine logs to see what's happening?

If it takes your VPS provider 2-3 hours to bounce your server, I think you've found the problem. Many of us here are running 13.x on VPS's with no problems. It sounds to me like you need a new VPS host. And you should find one who allows you to remotely reboot your server.

Giovanni Zomer Replied

6/7/2015 at 3:35 AM

thank you for your quick answer! I look at the Windows Event Log and found absolute nothing; the application log says SM is time-outing, but I think this is not the cause but the consequence of the problem;
The actual provider is allowing me to reboot remotely my server (it's a menu-voice of the web-desktop) ... but it is completely unusable, as when I need it, I get always an error "something caused an error bla-bla" ... so if you out there have no problems with SM13 (as I thought), I will go on saying THERE IS NO problem with the software; so theý have to solve their problems;
unfortunately migrating to a new host is not a solution now (just did the migration from another one, just having had service time-outs for our customers due to the migration, just paid one year in advance for the service ...) but I will have to rethink the situation in a few months;
thank you very much!

Steve Reid Replied

6/9/2015 at 7:58 AM

Seems like you may want to be more critical next time you look for a new host. Also without testing you should never sign up for a full year in advance.

Giovanni Zomer Replied

6/9/2015 at 8:17 AM

the host is already hosting 2 other servers for us; it always worked very well; the problems started when we migrated the email-server to this hoster; we didn't think we have to test SM explicitely, as the same hoster is hosting all customers' websites, for example ...
at the moment it seems they correct the problem ... hope it is a real solution

Steve Reid Replied

6/9/2015 at 8:24 AM

good luck!

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