outbound messages have been temporarily blocked due to spam behavior on your account
Question asked by Mike Saunders - 6/4/2015 at 4:58 AM
Unanswered
Hi, I have a genuine use who has been blocked by this and all they get is the message:
 
"outbound messages have been temporarily blocked due to spam behavior on your account"
 
and i cannot find where to clear it???? their ip address is not in the "current IDS blocks"

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Robert Emmett Replied
Employee Post
Mike, the user will receive this message if they have been flagged as a potential internal spammer according to your Internal Spammer Abuse Detection rule.  If they are a genuine user and you know their IP address, you may want to whitelist them.  Currently, there is no list containing blocked internal spammers.  In the rule, you can set up an email address to notify (like the domain admin), block the user outright, or quarantine the sender's messages.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Steve Reid Replied
It would be nice to have an overview of all blocked ips when viewing current IDS blocks.
 

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