Back to Community Threads
2
SmarterMail v13.0.5430 XMPP Issue
Problem reported by David Fisher - 11/20/2014 at 9:15 AM
Resolved
Hi,
 
  I upgraded to SmarterMail v13.0.5430 minor upgrade and I lost all my contact on XMPP, I uninstalled, rebooted and installed again, still same issue.  So I downgraded back to v13.0.5420 and my contacts came back!
 
  Any known issues at the moment?  I am not running TLS on it, I see the changelog has XMPP related fixes.
 
Thanks,
-dave
 

6 Replies

Reply to Thread
0
Employee Replied
11/20/2014 at 10:19 AM
Employee Post
What client are you using?
0
Michael Lewis Replied
11/21/2014 at 8:25 AM
I just tested connecting and everything is showing up as normal. Try going into the logs to see what is being passed between the server and client. I can see the roster xfer from server to client.
My Other suggestions: http://bit.ly/segoideas
0
Matt Petty Replied
11/21/2014 at 8:44 AM
Employee Post
This could possibly be the omission of the From field sent by clients XMPP during the Bind request some clients like Trillian do this. We have fixed this issue and the Bind requests get processed correctly now. The next minor release will have a fix for this.
I'm not sure if this is the issue here but if you can let us know the client we can test it out.
Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com
0
David Fisher Replied
11/21/2014 at 8:52 AM
Hi,

Yep I am using Trillian, so that is probably what the issue is.

Looking forward to the next build that fixes this!

Using Trillian v5.5.0.18 for Windows, If you can send a "beta" build my way, I can let you know if it is fixed or not.

Thanks,
-dave
2
Matt Petty Replied
11/21/2014 at 9:10 AM
Employee Post
http://www.smartertools.com/Downloads/SmarterMail/CustomBuilds/13.0.5436.23810/SmarterMail13_Setup.exe
This is the most recent custom build (11-19-14) and has those fixes that were made. Let me know how this works for you.
Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com
0
David Fisher Replied
11/21/2014 at 10:04 AM
Hi Matt,

Just installed that build and I can now see my contacts! I will continue running it and let you know if I run into any issues!

Thanks Much!
-dave
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Deploying Rspamd For Use With SmarterMailSmarterMail > Server Configuration and Management
System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 127.0.0.1:17001SmarterMail > Troubleshooting
Set up SmarterMail as an IIS Site (IIS 7.0/7.5)SmarterMail > Server Configuration and Management
Set up SmarterMail as an IIS Site in IIS 10SmarterMail > Server Configuration and Management
Set up SmarterMail as an IIS Site in IIS 8SmarterMail > Server Configuration and Management