Trying to use site tuning for first time and get The url provided could not be contacted.

Problem reported by Randy Ford - 11/19/2014 at 12:49 PM

Submitted

Using site tuning for the first time. Tried it on one site setup that is showing stats for over a year now. I get this when I try to scan the site: The url provided could not be contacted.

Any ideas why?

Randy

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Employee Replied

11/19/2014 at 2:33 PM

Employee Post

Randy, have you verified that you have a URL specified in the 'Site URL' property?

Randy Ford Replied

11/19/2014 at 2:40 PM

yes I have, www.dejouxminiatures.com. double checked it in the admin 2 times!

Randy Ford Replied

11/19/2014 at 2:52 PM

This is copied from the site scan pop up: http://www.dejouxminiatures.com

Randy Ford Replied

11/29/2014 at 2:32 PM

Tried doing another site and here is the message that comes up after I hit scan site::

An Error Occurred

Page:

/Client/Modals/frmStartSiteTuning.aspx

Jonathan Heintzeman Replied

1/4/2015 at 8:09 PM

I also have this issue. The site did not have a url at first, I added it as it asked for it. I am going to reboot the server and see if that helps ... Yep... It must have cleared a cached value from the site data file.

Jonathan Heintzeman Replied

1/4/2015 at 8:15 PM

Rod Lasky, You will have to get the development crew to refresh the site data. This needs to be done in the case where: the site does not have a url specified, they are prompted for the url, they enter the url and continue, but, they get an error because the system still has the old url variable cached and it was not refreshed after adding the missing url value.

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