Weird Spool Issue
Question asked by Joshua Parker - November 18, 2014 at 11:31 AM
I noticed today 11/18 that there are several message in the que with next attempt of 11/12 or 11/13.  All of these messages have a - under attempts.  It appears they have all been in the que for days but have never attempted to be sent?  Running SM 12.2

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I've seen this happen when the receipt of the email gets interrupted or terminated prematurely to where you have the .hdr file for the message but no corresponding .eml file for the message (I believe this can also happen if your Anti-Virus has to delete the .eml when it can't remove the infection). Smartermail cannot attempt to deliver the message if no message exists, resulting in the item sitting in your queue. In such cases of orphaned .hdr files (or in the inverse of orphaned .eml files) you would just delete the items from your \Smartermail\Spool\SubSpool# directory.
Rod Lasky Replied
Employee Post
Hi Joshua,
There was an issue in an early release of SmarterMail 12 with messages stuck in the spool.  Can you please uninstall your current version, and then install the latest version of SmarterMail 12?
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
I am having the same issue with SM14, the service seems to stop sending mails, if you restart the service the mail deliveries work fine, it seems when there is a large amount of mails sent to the server, ie 30k over an hour the system freezes.
When we were using 13 this issue never occurred.

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