Outgoing Spam Quarantine Details
Idea shared by Sterling Kendrick - November 13, 2014 at 8:21 AM
Proposed
It would save a lot of time for me if I was able to see why a message was being held in the outgoing spam quarantine. As it stands I have to search the delivery log for the message to find out why a message is being held.

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Good Idea.
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Just a bump on this.. adding the spam headers to messages in the quarantine section would be super helpful for us.
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I agree with Sterling 100%!  I just enabled outgoing spam quarantine, and finding out why a message is quarantined is a pain.  SmarterMail help says admins can analyze messages being held.  They don't tell you that the spam headers are not included so the analysis will take forever. 
 
Hey SmarterMail guys, how about adding those headers?  Please?
Scott Hendrickson
SOS4Net, Inc.
Centennial, CO. U.S.A.
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Another bump, similar to those above we enabled the spam quarantine a few weeks ago and as of this morning there were about 3K messages in it.  At first glance it looked like all the messages were very much spam - but when a user asked why her messages weren't delivered we found that it was in the quarantine.  Figuring out why that happened (even after going through all the logs) was somewhat of a mystery.  Then we found a few other known users with several messages in the quarantine - and after looking at the messages there's no obvious reason as to why/how they got there.
 
Personally I'd also like to see SmarterTools improve the following KB article:
 
That article should show the recommended *actual* process for helping to determine why / how a message ended up in the quarantine, not just a simple "it can be done" statement.  Please demonstrate to us exactly how it's done.
 
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I just checked this in SM16 and it's not immediately obvious that there's an easy way to figure out why a message ended up in quarantine.  I can click the message and see the headers, but that doesn't show the spam score assigned or any of the spam checks.

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