Server Blacklist Check Empty

Question asked by Marc Wendlandt - 11/12/2014 at 9:34 AM

Unanswered

I currently have a network configured with NAT from my firewall and am forwarding traffic to the SmarterMail server.

I am attempting to view the Server Blacklist Check option in Security and it is not showing any IPs to be checked. I have made my server public using only the external IPs and no firewall and the IPs still do not show up in the list.

Currently the server is configured as an IIS site and the SmarterMail web server service is disabled.

Is there a setting I have to enable/disable on the server to make this work?

12 Replies

Reply to Thread

Employee Replied

11/12/2014 at 11:08 AM

Employee Post

Hi Marc,

The Server Blacklist Check page is updated automatically once a day. Are you performing spam checks on this SmarterMail installation?

Marc Wendlandt Replied

11/12/2014 at 12:05 PM

I have the latest( version 13) installed. I am attempting to perform spam checks but there is no IPs listed to be checked, and no way I can see to manually add them either.

Steve Reid Replied

11/12/2014 at 12:16 PM

Something shows up when you are on a blacklist... seeing nothing is a good thing.

Employee Replied

11/12/2014 at 12:17 PM

Employee Post

Marc,

You don't actually enter IP addresses into the Server Blacklist Check page. This page will monitor all IP addresses that SmarterMail is listening on in Settings >> Bindings >> IP Addresses.

Marc Wendlandt Replied

11/12/2014 at 12:22 PM

My SmarterMail server is behind a firewall and is using local IPs in the bindings. Is it right to assume SmarterMail is performing a check on the local IPs and not the public ones?

Steve Reid Replied

11/12/2014 at 5:06 PM

would like yo know this as well

Steve Reid Replied

12/31/2014 at 7:46 AM

Can someone please answer Marc Wendlandt's question? This seems pointless for those of us in Natted environments.

Joe Wolf Replied

1/2/2015 at 4:59 PM

Yes, if you're on a private IP Address: 192.168.x.x 10.x.x.x. or 172.16.0.0 - 172.31.255.255 SmarterMail cannot check the Server Blacklist since it doesn't know it's own public IP Address. You just need to use one of the many third party blacklist checking sites. MXToolbox.com is a good one to use and you can set up a free monitor that will notify you if your public IP Address shows up on a blacklist.

Thanks, -Joe

Amer Hasic Replied

9/21/2015 at 5:59 PM

Solution:

I had same issue, I use Private IP address range and NATing with Firewall.

The solution is pretty simple, assign your server second IP address and use Public IP address.

You private IP address will have gateway while second IP address ( public IP address) will not have gateway option.

The go to BINDINGS - IP address and assign ports to Public IP address , just like you would to private IP address.

Now, when you go to Security and Server Blacklist Check - your public IP address is being checked.

Trick is to assign second IP address to network card and use Public IP address.

This configuration will not interfere with firewall NAT or any other networking since there is no gateway configured for second IP address.

I am not sure what this does to system resources now that SmarterMail has to have open ports on two different IP addresses.

P.S.

Make sure to setup event notification to sent you email when your Blacklist status changes - see help page:

Vinicius Tassinari Replied

2/21/2020 at 8:31 AM

I use a valid ip address on the network card and this list has always been empty.

Employee Replied

2/24/2020 at 7:22 AM

Employee Post

Vinicius, that's a good thing. This list shows RBL for which your IP has been blacklisted. Not showing any entries here means you are NOT currently blacklisted against the RBLs that SM checks.

Vinicius Tassinari Replied

11/27/2020 at 12:45 PM

Sometimes we have blacklisted and the Server Blacklist Check has never worked.
What could be going wrong.

Back to Community Threads

Please leave this box unchecked

12 Replies

Reply to Thread

Tags

Related Knowledge Base Articles