Migration issue from SM4.3 to SM12 which is located in diffrent Server
Problem reported by Mohammad Reza Hamid Lak Zaeiyan - 3/26/2014 at 2:09 AM
Not A Problem
Dear Support Team,
Please be informed recently we tried to move some of our customers from the old Version SmarterMail4.3 to the new Server with the latest version of SM (12).
After migration is done, unfortunately it seems the structure did not convert from the old one to the new one. So as result we cannot see the User's Emails.
Old structure is:
- Domain/Users/xxx/Inbox
- Domain/Users/xxx/Deleted Items
- Domain/Users/xxx/Junk E-Mail
- Domain/Users/xxx/Sent Items
New structure is:
- Domain/Users/xxx/Mail/Inbox
- Domain/Users/xxx/Mail/Deleted Items
- Domain/Users/xxx/Mail/Junk E-Mail
- Domain/Users/xxx/Mail/Sent Items
How we migrate?
- Stopped IIS and Smarter Mail Service.
- Copied that particular domain from the old server to the new one.(Same directory).
- added the domain to the domainList file in the new server.
- Restart back IIS and Smarter Mail Service.
Temporary Solution:
It seems after restarting the SM service, Mail folder is created but the Inbox, Snet Items and other folder are still in the same level of Mail.
If we move them to Mail folder and restart the service, the emails will be appeared.
We can see all the domain/ users but there is no email/s.
For your information, before that we managed to move some of the domains from SM4.3 to SM8.9 which is located in different Server, without any problem.

3 Replies

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Derek Curtis Replied
Employee Post
Especially in cases where you move from a very old version of SmarterMail to the latest version, though by no means ONLY in those cases, the ideal solution is to upgrade the old server prior to doing any type of migration. You want both installs on the same version BEFORE you migrate. As you found out, file structures were changed in SmarterMail 7.x, so performing an upgrade prior to migration takes that structure change into account and ensures a smooth transition. After the upgrade, then you would migrate from the old server to the new one.
Our licensing takes these types of situations into account so you can run 2 instances of the same license on 2 different servers for a short period of time to accommodate hardware changes, data center moves, etc.
I'm very surprised simply migrating from 4.3 to 8.9 would work without an upgrade of 4.3 first...
Derek Curtis COO SmarterTools Inc. (877) 357-6278 www.smartertools.com
Shivam Parikh Replied
I'm facing issues between a version 12 & version 12 transfer, which I have never had in the past though.
Steve Reid Replied
You should probably create your own thread and give more detail if you want help.

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